Heritage Inn

It was a whole mess... I booked a king.. got a double.. staff spoke very little English and said "its ok same price".. and? Then I went out to get food and come back to cops all in the parking lot and once I got past them people sitting on the stairs leading up to my room.... I slept horrible.. and why do a cash deposit on top of my card already there and paying? And whats with the thin sheet as a blanket?

It wya what ever stay

Nice A/C I got locked out of my room twice and both times the front desk associates were rude when I went to get it fixed. Also my TV was also connected to someone else phone and whatever I was watching would constantly be interrupted by "Airplay" or "YouTube".

Exceptional

The front desk staff was very friendly. The room was clean. And that was about the end of the positive things I cans say. I guess I got what I paid for. There was another review with a 10/10 and that's why I trusted and had higher expectations. The room smelled when we went in. The king sized bed was lumpy down at the bottom. It was a sheet and bedspread, no blanket. The towels were dirty. The furniture was old. I guess I got what I paid for.

Exceptional

Nice place to stay at and it was quiet

Location was close to everything I needed it to be. Washington road is the hub of West Augusta. In this economy, every dollar counts, and this was the very best deal in town. The bed was fine and the shower was fine and that's what mattered to us. A nice warm hot tub.

Nothing Everything

Staff were really nice. The sheets need to be changed. They’re looking pretty worn out.

U

The owner is very Disrespectful and rude. Lie about his wife not working there when she work does. In also some of the room doors have a problem with staying closed due to poor maintenance team

Nothings The TV did the room didn’t work. They told me there were no other rooms then they found another room. It smelled it

Passable

Very poor

It’s was ok there could of been some improvements and I didn’t get the correct room I had reserved

The staff’s friendliness here and there The room was not clean, there were roaches trying to get into our room every time we opened the door, and it seems like no quiet time.

I didn’t like it at all It smelled like a dead body we had so go buy spray it was non refundable. When I checked in they didn’t know I had even booked online I got a different room than what I booked and when I tried to get my deposit back the lady yelled at us because I used tap pay and didn’t have a physical copy of my card so we didn’t even get back our deposit I ended up paying 100 for the room all together

The room was clean but not stocked. The refrigerator was leaking water all over the floor. As a heads up, the temperature control system reads in Celsius. Room stayed around 23* C (73.4* F) across my weekend stay. The beds were firmer than I prefer but not too bad. Overall, 4/5. In all it wasn’t a bad stay but don’t think it would be my first choice.

Reserved a handicap accessible room. No walk in shower, no hand held shower head. No seat in shower/tub. Had to close door to get to toilet. Room still had trash in cans. Told this was their only accessible room. Was traveling with wheelchair bound person.