Sonesta Essential Augusta

The layout of the room was very descent, the air conditioning in the room was very cold, just the way I like it. However, the sheets, towels and wash cloths had stains on them, the toilet seat had pee stains on it, the tub looks like it hadn’t been cleaned, the microwave didn’t work. It was hotter in the hallways and lobby than it was outside. After asking for help multiple times with no help, I checked out early and moved to a different hotel.

THERE IS NO BREAKFAST

The room was extremely filthy, tub looked like it hasn’t been washed in years. The hotel had a horrible smell , plus there supposed to be smoke free, but the hotel reeks of cigarettes and gave me a bronchitis attack. Although the older Lady that checked me in was nice, other than her, my stay was uncomfortable and I will never go back. You also can’t reach the hotel for anything, they never answer. The Tv also didn’t work and there was no breakfast , which I heard it was supposed to be. HORRIBLE experience overall and I would like a total refund

I’d stay again if necessary. But I’d definitely book in advance and ask that they pre cool the room. Oh… there is a fridge in the room but nothing else. Microwave is in common area and coffee downstairs as well. The main complaint was the television… they don’t mention when you check in that there is a special remote or process needed to get the tv to do anything. So I couldn’t use it til almost 9 when I went down a third time to find someone to ask/bring the remote to set it up. By then it was too late. So I didn’t get to relax and watch anything. If they have more staff you could have a really nice stay. Otherwise it might not be for you.

There is NO FREE BREAKFAST, only during Masters Golf.

Photos are very deceiving; we have stayed at other Sonesta properties before and were overjoyed. This property is more like a Motel 6 or cheaper hotel, we asked to view a room, and the key was to someone else room and they were in the room. Manager was accommodating but the room viewed the bed comforter had a hole in it and the sofa was torn.

The staff was friendly and nice to help me get checked in and took care of me my whole day

It is in the making . It just needs a little work . I guess .

Everything

Love it here I’m here now thanks again for having me

I booked in and the front would not let me book in then I never got my money back really disappointed

It was a quiet and clean bed following a day at the Masters.

Breakfast was fresh

You will never be able to use theTV but everything else is great new young man is doing a great job always polite and friendly and cleaning the property black youngman short stature jayboe

I loved it Ty for the stay

I would have given the property a five star review but they don’t serve breakfast like they advertise that they do and also there’s definitely not a pool like the description says there is!!

There's no breakfast, or pool. Stand yoyr ground with the available rooms. Theyll put you uostairs in a heart beat, even if you need the accessible room.

Staff was excellent and helpful.

Super convenient location, clean rooms, comfortable bed. Towels were thin, and tv didn’t work, but definitely worth the money, room came with a nice desk and chair.

I’m extremely disappointed at the way Expedia handled this event.