Homewood Suites by Hilton Augusta

Superb

Okkkkkkkkkkkkkkkkkkkkkkkk

I had a great time in my suite

Superb

Room were clean

Exceptional

I booked a single bedroom and end up with double beds. Then on top of that we find out that the toilet wouldn’t flush so we has to get a plumber. There was some stains on the blanket in one of the beds.

room clean and great service

Property is nice but the breakfast is horrible. I stayed at this location in July and August due to surgery. The breakfast need to be better.

Exceptional

Construction going on right above my room. Extremely loud preventing me from getting work done. Employees at the front desk could care less.

I learned on the day of my arrival that my suite was not available due to construction/flooding. No one contacted me to notify me that I would have no accommodations upon my late arrival. Thankfully, a Hilton reservation agent found something at a different property. I had to pay double because they didn’t have the 2 bedroom suite, but it was a place to sleep for the nights we needed.

Property did not notify guests beforehand that noisy renovations would occur in the AM, property did not notify that TV stations were scrambled and had been that way for a long time would have not stayed there

We reserved a 2 bdrm suite with a King and 2 queens and 2 full bathrooms. Our group had 4 adults. We were placed on a floor being renovated. One of our bathrooms was missing a shower curtain rod & curtain so no bathing in that bathroom. No other rooms were available so we all had to shower in one bathroom and that shower leaked through the doors badly. Plaster was on the floor. The light fixture above the dining table was not installed and was just wires. Shampoo, conditioner, soap dispensers were resting in the floor. The handle on the entry door was installed upside down . Poor experience and we were also told since we booked through Expedia, they could do nothing for us. BEWARE of this hotel.

Superb

The property did not have my reservation and didn’t offer to help with getting me and family a room

Easy check- in. The staff worked well together the next day. Check-out at 12 pm really helped us. The smell of our room m was not pleasant and the front desk didn’t have anything to help with that.

Everything Nothing

Fast, easy check-in. Clean, well appointed room. Great amenities and friendly, professional staff.

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