Best Western Plus Augusta Civic Center Inn

Seemed to be really run down to a degree. Air conditioning was on when we came into room and bedding/pillows damp.

Well for starters, the fridge/freezer wasn't plugged in. Causing water to build up in the fridge. So when the door was opened, it came out onto the floor. The reason it was unplugged was because the cord was too short. Causing it to get unplugged when the door was opened. Had to adjust it. Secondly, the drapes don't close all the way. Had to clip them shut. Third, there was hair in the sink and other places in the bathroom. Fourth, the ice machine wasn't working at the hotel. Best thing about the place was the free morning breakfast. Which was very good.

Front desk staff seemed uninterested. For a non-smoking hotel, the place reeked like stale smoke. The room was okay, but it was so humid which made it hard to sleep that night when everything was feeling damp (granted, we were experiencing a heatwave outside). There was a great breakfast selection however when we arrived at 9am to eat, most things were empty. The staff member was doing her best to replenish but it would seem as soon as she brought a new dish out it would be emptied immediately by the hungry and waiting guests. Convenient location off the highway and close to restaurants and shopping.

The carpet in our room was damp and the room smelled moldy. The breakfast was ok. Easy parking.

Great selection for breakfast. Rooms are basic, but had everything that was needed. Would return.

Great staff & clean room.

Just quiet, comfortable, easy access in and out

Staff was very helpful and close to a number of restaurants and some shopping.

Staff was very friendly. Room was fine.

Breakfast included

Best breakfast buffet we had our entire vacation.

Went to her the complimentary breakfast and was told the employee hasn't shown up to do the breakfast. No apologies or offer of comps.

very noisy, staff were great, the staff person in charge of the breakfast was excellent. She went above and beyond for us.

Everything was the way it should be.

Very comfortable

Rooms are fine. This is a budget hotel in an area void of other options. Issue with check in. They had trouble locating the pre-paid hotels.com booking. Employee and manager made us pay for a room and only after it was processed and paid, that they located the other room. They refused to cancel the room that they made us pay citing there were other active reservations and that they have a 24 cancelation policy. Well, I had checked in one day earlier than the rest of the group with the other 3 rooms. I had asked the front desk employee to make sure there are no other reservations other than the 3 pre-paid rooms. He said we are all set. Then found out next day during check in that we were not. Wasted more than an hour at the front desk to try to sort this out, and the manager and the clerk couldn't and wouldn't help. They were more interested in talking over me than to listen and to help.

It was nice and clean place to stay

One of my rooms smelled like wet dog, there was a used bar of soap on the tub, the shower was terrible. Barely any hot water. The beds were not comfortable. I wouldn’t stay there again!

Friendly & clean

Felt dirty, bed not comfortable. Pillows were lumpy.