Extended Stay America Suites Austin Southwest

The gentleman at the front desk was extremely helpful. The only problem was the air vent in the bathwoom was really dirty.

Disappointing

Wonderful staff; Room was clean and welcoming; I definitely recommend this hotel. Great location as well.

Disappointing

Was not clean shower didn’t work ac was not working properly and the smell was very bad

Nothing Being double charged for the stay

Being double charged for the stay

*Despite advertising breakfast included there is no breakfast. Just a cup of coffee and a mini muffin if you choose to grab it. *The a/c made horrendously loud noises all night and didn't work very well. It clearly needs service or replacement. *Don't expect a hot shower because there is only luke warm water trickling out of the shower at best. Our 12v RV water pump has significantly more pressure. *There were what I think were dried boogers on the counter, hair in the tub drain and an unidentified substance on the tub strainer which was broken out of the drain and sitting on the side of the tub. *I'm glad I wasn't traveling with a small child because the outlet next to the bed didn't have a cover and little fingers could easily go right into the box and get electrocuted. Also, the light next to the bed didn't work. Overall this place needs significant maintenance and to not false advertise amenities that they do not provide. Sure, it's a place to sleep, but barely given the racket from the a/c. We won't be back.

I didn't like they're because they charged me twice for one night and I never received my money back

At your own risk

Our room had roaches, the refrigerator made a horrible loud noise, and the microwave was broken. The room was clean but had tons of roaches.

Felt secure. Nice knowing someone just can't get in if they wanted. The doors seemed very secure. Our room had roaches, the refrigerator made a horrible loud noise, and the microwave was broken. The room was clean but had tons of roaches.

Location to my event No gym, free breakfast only granola bar and muffin, room door very difficult to close

No gym, free breakfast only granola bar and muffin, room door very difficult to close

Recycling

Lo anuncian como desayuno y solo son barritas de granola y café, nos asignaron una habitación que olía a muerto tuvimos que pedir cambio de habitación

Room smelled like smoke, carpet dirty, AC not cooling, no shampoo or conditioner, no blow dryer. Will never stay again nor recommend. Just plain dirty

Perfect location/best breakfast/super clean/loved indoor pool/staff was great! I would stay there anytime

This had to be the worst hotel/motel I had ever stayed at. We had a pipe burst in our home and needed somewhere to stay for a couple of days. The outside of the building just looks sad, it hasn't been maintained. The front desk staff was wonderful! The room was not. The floors were sticky, it was clear that nothing had been cleaned. The tables had some kind of substance on them and the mirrors both had not been cleaned. I had two rooms, one for me and one for my adult children. Their room reeked of cigarette smoke. In most if not all hotels with kitchens there is some kind of kitchen utensils, this place had NOTHING. Not even paper towels. I had brought some leftover dinner thinking I would heat it up in the microwave, that would have been fine except there was nothing to heat it on, let alone a utensil to eat it with. I reserved two rooms for two nights, we left after the first night it was so awful. On the way out my son noticed that there was a sign that said you could buy kitchen items. He also noticed that there was nothing in the lobby that you could get to drink. Not even a vending machine. No water, sodas, or coffee. Of and the breakfast is nutragrain bars and coffee for a few hours. It would have been nice if their web page said there are no kitchen utensils or drinks onsite. If you wanted clean sheets or towels you had to bring your current ones to the front desk to swap out. If you want your room cleaned it's extra money.

Amazing stay. Clean room, and friendly staff.