Holiday Inn Express & Suites Austin SW - Sunset Valley by IHG

I had a good night. I came in town for a last-minute vacation and needed somewhere quick to stay. I was able to check in around eight and the people at the front desk were kind and always asked if there’s anything they could do to help.

Bathroom has an uncomfortable bad odor. We asked cleaning staff to leave additional towels and didn’t. The room was not completely clean. It did smell fresh.

Arrived room was not clean: food on floor in main area and bathroom, sheets not clean. Contacted the desk and we were moved to another room. Breakfast selection was wonderful with a variety of hot and cold items.

pool was small but comfortable. room quiet and clean

ALL the staff at this hotel were very friendly and extremely helpful. They excxeeded our expectations.

The hotel was very clean upon arrival and the staff was very friendly and helpful. The beds are one of the best hotel beds I’ve ever slept on and the sheets/pillows were very nice. We enjoyed the complimentary breakfast bar in the mornings. Our only complaints were that the toilet had a very loud flush, our door sometimes was a struggle to open, and the elevator was a little forceful. Other than that we very much enjoyed our stay.

Front desk people were amazing and super friendly. Rooms clean and facility was quiet.

It was very clean. Rooms were updated and clean.

I will never use Expedia again

We've stayed here many times and it was always nice, utilitarian, practical stay. It was just bad luck that this time we got 2 rooms with horrible mildew odor permeating the room, damp carpet, and moisture, probably the classic motel AC unit having an issue. If you get a mildew room ask to be MOVED - other rooms we entered later just to sniff/see were PERFECTLY FINE - my mistake not asking to be moved...

Standard hotel room with no surprises. Staff is great. Got a room on the backside away from the highway that was nice and quiet.

Clean room staff grest parking good

Was a very nice comfortable stay

my room was very large and comfortable. highly recommend.

Everything was great, will definitely be back!

The AC in the room worked terrible and had a foul smell. The shower was dirty.

It was safe and clean. Staff was very friendly

Superb

Well the room wasn't very clean, there was a baby pacifier under the bed, also the pull out bed was horrible!! Also we booked it specifically for the pool & when we got there the lady was like oh I'm sorry, the pool is under construction. Also it took about 30 minutes or more for her to check me in, cuz she couldn't find my reservation when I had my receipt on my phone. So the whole trip was blah....

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