Holiday Inn Express & Suites Austin NW - Four Points by IHG

Exceptional

Our stay was canceled when we arrived and we didn’t have a room to stay in. They said they were overbooked. We kindly request a refund and the hotel stated they would confirm this.

The hospitality, the young man in the front desk with the dreads was so kind and friendly. Everything was great.

Helpful staff, clean room will definitely be back

Good

The staff was extremely nice. The bed was comfy and the pool was never overcrowded. Was a well needed relaxing trip. We will for sure come back. The shower had some mildew & the restroom wasn't as clean as I would expect but not really complaining. The staff was working very hard & I know guests aren't always the cleanest.

Great hotel. Very clean. Convenient parking. Wonderful breakfast. Nice swimming pool and excelent staff.

S

The location had a good breakfast, that was well maintained and stocked. The front desk was very helpful anytime needed. The lobby was clean and had 24hr coffee/tea available. Had a situation with a bug in our room the first night, which the staff quickly moved us without question. Free parking, with both outside and under hotel covered parking. Overall nice hotel and would return.

The front desk clerk was so help full the room was clean breakfast was so delicious and the cook was very nice definitely going back thank you 😀

It’s was a 5 star experience

Great location in Austin, TX. Minutes from The Oasis Bar & Grill. The road to The Oasis was short but very pleasant and pleasurable. Love this Hotel!

Overall stay was okay. I had one major issue but it was with housekeeping.

The breakfast was a great , and the hot tub and pool amazing! Perfect for a solo trip

Everything from the staff to the free breakfast

Exceptional

The hotel itself was beautiful, quiet, and conveniently located. Every staff member we encountered was professional, courteous, and genuinely cared about making our experience enjoyable. We truly appreciated the excellent customer service and attention to detail. It’s not often you find a place that exceeds your expectations, but this hotel certainly did. We will definitely be returning in the future and highly recommend it to anyone looking for a comfortable and enjoyable place to stay.

The staff was wonderful. They were attentive and gave great suggestions. The location was perfect. They need a waffle maker next to the pancake machine for breakfast.

They need a waffle maker next to the pancake machine for breakfast.

Exceptional