Home2 Suites by Hilton Austin East Side 5th Street

Great location and service provided by staff!

Very clean room and excellent staff upon arrival

I loved how spacious the room was! So cozy and comfty!! Everything was perfect! Only thing was you have to pay for parking in the garage, there is free parking but it is first come first serve on the streets near hotel. Thankfully we were able to get the free parking and find spots easily.

Nice clean hotel. Pool was well kept. Close to everything

In addition to all the great amenities, there is also a roof top yoga led by a wonderful instructor Leigh, who is so amazing encouraging and absolutely great. The yoga class was a highlight of our stay!

Excellent

This place is 10 of 10, 100 recommended

Had an amazing experience, especially thanks to the staff member named Dom. Everyone was very friendly and accommodating, the room was clean, breakfast was amazing. No complaints had a great experience.

I will back

Clean room easy to navigate helpful front desk. Great breakfast.

Very clean! Loved the

Amazing stay

New building, very clean. Helpful front desk. Has a good workout center. The location worked great for me on business.

Breakfast was exci

Limited food choices nearby if active late

They do not tell you that parking is not free. They asked for a credit card for incidentals. I got one water and was charged $80 for parking. Very deceptive. I even asked when booking if parking was included. We were stuck in the elevator for 15 minutes. Hot. No air. A 5yrs old kid got stuck the same day alone. No one told us you needed the key card to operate it. I had a panic attack. The buttons would not work to open the doors. We couldn't call on the emergency phone. We were literally stuck in the elevator until someone came to open it. Again, we were not informed that you needed the key card to operate the elevator. We should have been able to push the open elevator door button and get out. They don't have the ac running in the halls. It was unbearably hot walking to the middle of the long hallway where our room was located. I told them I am disabled (mobility) and we were very far from the elevator. The TV was broken and I sat there waiting for over an hour for them to fix it and clean the bathroom at 3pm. We were late to dinner waiting for them to come to the room. It would be fine if they were honest about the parking and informed guests about the elevators. Also, be more accessible to disabled people. Will not go again. I tried speaking with the manager and was dismissed and never called back. They need to train their employees better.

Clean and helpful staff. It was also quiet at night

Super clean, good breakfast helpful staff.

The hotel is very well maintained and clean. The staff was very helpful and courteous. The gym was well equipped. The breakfast was very nice. Good selections.