Hyatt Place Austin Downtown

Great

Clean rooms

Our room was on the 9th floor for the July 4th weekend. This property has 3 elevators, so you would think that getting back and forth from your room would be easy. I rode in one and it sounded and felt like a bad roller coaster. It made horrible grinding and banging noises while strongly jostling back and forth. When I and others went to ride a different elevator back up from the lobby we discovered that all 3 of the elevators were malfunctioning and were shut down by the hotel. This occurred on a Saturday July 4th. After the fireworks ended everyone staying at the hotel came back to discover this problem along with us. People attempted to use the stairs but the hotel shut those down as well for "safety reasons". Apparently, there's no main access to the stairwells from the lobby and you have to go through their backroom facilities to get their service stairs. They instead, had hundreds, "as in 400+ people wait in a line to use their service elevator to go up to your room. This took an hour for you to get your turn. If you dare go down to the lobby for food or to go to another business next to the hotel you had to go through this long wait again. The next morning, the there were no elevators and people used the stairs to find that they exited out into the alley. Then you were stuck trying to get back to your room. People were in their pajamas. Kids crying. It was a horrible experience. We had to carry two trips worth of luggage down 9 floors. Don't go here!

Room was nice and staff was friendly, but the elevators broke down and upon departure we stood outside in the heat for a half hour before our car was tracked down and brought out.

Start with the good: The staff were wonderful and very helpful. Overall the hotel is very clean. Excellent location for food, music, and downtown activities. The bad: The rooms are much smaller than you think they'll be. Also, the room was very difficult to maintain the temperature. It was either too cold or too warm. The beds are not comfortable. In fact, I'd call them uncomfortable, especially the sofa bed. The most frustrating part was the valet parking. To be clear: the valet workers were fast, friendly, and helpful, it was just an inconvenience and extra cost. You had to tip every single time you want your vehicle, on top of the massive $60/per night fee for storage. Heaven forbid you forget something from your car, b/c you can't just go get it. A valet driver must go get it for you and then, yep, you have to tip again. Tip after tip after tip. It drained our discretionary funds and cash on hand.

The breakfast was average for my wife and I, but I believe it would've been great for others. We stayed five days and ate breakfast two of those days and went out for the other three days. The staff was very friendly and even helpful about the different places to eat at during our stay. Parking was not a concern of our because we took an Lyft/Uber

Decent room sizes Shower area… poor design. Fixed shower just over shampoo rack.

Very clean and the staff was exceptional.

Loved it! The staff is amazing and the room clean and comfy. I felt welcome during my stay.

Wonderful experience overall. The hotel was clean, modern, and perfectly located. My room was comfortable and quiet, and the staff were consistently friendly. The valet service was excellent — fast, professional, and made coming and going effortless. I’d definitely stay here again!

The noise from the air conditioning system was so loud that we eventually had to turn it off so we could sleep. The room had no plugins for electronics, etc. if you hadn’t brought your own plug you were out of luck. An indication that the hotel needs updating. The gentlemen at the valet station did not know nor had they ever heard of Austin City Limits..all 3 of them.

Everything went well, staff is attentive and very nice! One of the lampshades in the room fell apart out of nowhere and it was above the couch, I reported and maintenance came right away to fix it so that was great. Unfortunately the pool is not there anymore. Gym equipment was decent.

Good

Do wish there was a pool and the drinks was not so expensive.

The establishment was clean, and the staff provided excellent service. Additionally, while I believe there is a parking garage, this information was not provided during check-in. My experience at the establishment was unsatisfactory, as the advertised items I requested were unavailable.

Great location, fun things to do and see at walking distance

Great location of the property, clean rooms and nice staff!!!

Loved this location downtown! Very close to 6th street and really enjoyed the city atmosphere!

Breakfast was great! Only thing that would’ve made this stay better is if there was a pool.

Staff