Courtyard by Marriott Austin Downtown/Convention Center

The pool wasn’t open

Pressure to park

It’s in the middle of downtown. Clean and spacious rooms, and wonderful staff especially this one woman. I lost the card with her name on it but she has a British accent. I think her name starts with Lady-. She was so welcoming and warm! Also the breakfast is amazing!

We stayed there 4 days and 3 nights and was unable to get our rooms cleaned.The most we were able to come up with were clean , extra towels , and that is all. At times the staff were rude. We were in a company car and informed them that they were not allowed to drive the vehicle.We had to drive it and we were met with a lot of conflict because of that. After observing how the valets drove other people's cars , it was clear we were not going to let them drive our company vehicle. I've never been to a hotel where it was mandatory to have valet parking. Normally I have a choice. At $65 a night for my vehicle, I expected a choice. I was forced to park my car two blocks down in a public parking area for fifteen dollars a night in order to avoid such an outrageous fee. I will not Stay at that marriott ever again.

We had a wonderful experience at the Courtyard. Staff were very nice and helpful and the property is clean and well kept.

Hotel only offers valent parking, which is extremely high.

Room was very comfortable and quiet.

Super clean!! Nice workers!! Very clean property. Central, walkable location. Very nice staff!!

Everythiing was good room was clean, good customer service, staff were friendly. The only thing was that pool was closed.

The staff was very friendly and always polite The construction around the building

The room was really nice and clean. There is a huge construction going on across the street, but we didn’t hear much on the 10th floor, which was nice. The pool was closed due to maintenance, but we got access to the Westin hotel’s rooftop pool, which was so much nicer than the hotel’s own pool. That was very much appreciated, especially by our kids :) Thank you!

The guest service staff was very polite and accommodating with informative about the neighborhood and what to visit, etc. The room was very clean and bigger than expected which is always a plus. The on site restaurant and coffee shop was an added bonus. I will recommend and stay at this property again.

The only negative that I had at this property was that the only parking available was valet for $75.00 per day. No customer parking is available.

The hotel was nice and cleanly and the room had good features. No breakfast, parking is expensive, the staff that checked me in was rude. The TVs did not allow for streaming and when I asked that same staff if I could use a conference room she was rude and told me I had to book and call in advance, she did not even try and find a solution to my problem.

Very clean and super comfortable. Hard not to like the property. There was construction and it is in downtown so it was a little rowdy at times but not too bad.

No parking, no breakfast and the ice machine was broken. They don’t even clean your room daily so you have to ask housekeeping for cups and coffee

Great stay! Clean and everyone was very kind ! Perfect location next to all the amazing things!!

Modern and very convinient hotel with great breakfast and very nice location. We had some problems with reservation but we solved it.

Nice Nice

Very friendly Front Desk staff and great location… It’s an older hotel but they’ve done a pretty good job updating everything… Our entire floor for whatever reason just felt kind of wet and I didn’t love that but I’m not sure if they were having a leak somewhere or if it’s normal. Just always felt that damp in my room.