The LINE Austin

We rented a scooter right outside the hotel and were able to scoot around Austin up to the UT campus and back with no problem. Austin is making huge strides in downtown walkability.

Amazing location and we loved the pool it felt like an oasis in the city !

When I arrived, the hotel only had one working elevator, which was already a hassle. Unfortunately, it got much worse. I was assigned a room directly next to the elevator machinery, and all night long the only thing I could hear was an incredibly loud mechanical elevator noise. Sleeping was impossible. At 3:00 a.m., I gave up, packed my bags, and left. I explained the situation to the front desk, and they assured me I would receive a refund. I also exchanged text messages with the property's support team, who confirmed that a refund would be issued. Instead, the hotel only refunded half of my room because I had stayed until 3:00 a.m. Apparently, enduring hours of unbearable noise before finally giving up means you don't deserve a full refund. This is not how a reputable hotel treats its guests. If your room is uninhabitable because of a problem you created, you should stand behind your promises instead of looking for excuses to keep someone's money. Management should find a new business if this is how they choose to handle customer service. I will never stay here again, and I would strongly encourage others to book somewhere else.

Excessive fees.

Convenient location to downtown. Parking is limited to valet and have to wait for car was a bit inconvenient.

The facility was very poorly maintained, ice machine was located in a small,dusty and unmarked room towards the extreme corner of the 11th floor. Staff gave inconsistent information and were not helpful. But the restaurant Veracruz had very delicious meals.

Fun, vibrant, beautiful place! The room was great - clean, modern, all necessary amenities. Lots of street noise during the night and crazy high “amenity fees” are only negatives.

Absolutely enjoyed my stay! Our room had the prettiest view of Lake Travis and the hotel was very aesthetic. You have to check out the restaurants and the pool. Will definitely be booking when I’m visiting Austin again.

Staff was helpful and nice. I have stayed in this hotel several times and it is my favorite in Austin mostly due to excellent location. I really enjoyed waking up and being steps away from jogging on town lake trail. I had a widow facing the town lake and it has really great views. I used the pool several times with friends (it has a bar) and it was nice.

Great location and friendly, helpful staff!

Great location to many popular spots in downtown. Beautiful view of the Lady Bird lake.

No desk in my room if you're doing a work vacation. Great internet

The pool was not clean as I was used to in the past. Restaurants were good but not open for hours we needed and we were directed to go to the food hall across the street - a decent option for that day. I do not think I will entertain this option again.

Not great for families and kids. Would come back as a couple vs family

Our stay at the LINE was wonderful! The room was clean and had everything we needed. The staff at the front desk and valet members were kind and helpful. If you are someone who enjoys outdoor activities, this hotel is great to stay at due to its close proximity to the lake. I’d definitely stay here again in the future and I recommend it to anyone who is looking for a unique hotel to stay at.

The hotel looks much nicer in pictures than reality. The carpet in the room was visibly dirty - really gross. There was obvious patchwork on the ceiling and closet that hadn’t been finished. Took a friend for her birthday and it was honestly a little embarrassing that the quality was so poor.

The beds are very low to the ground. There is no door or curtain on the shower which is normally fine but the stationary glass does not prevent the water from spraying around the bathroom. So I checked out the first morning of a three day stay. The hotel said they could not credit me because i booked through Expedia. Expedia couldn’t help because i had stayed one night. The hotel made the business decision to accept bookings from the third party. I think it is poor business to push the client back and forth. It hurts both businesses. No more booking through Expedia and I know to “check the vibe” before booking as i was told by the hotel staff

The staff was very kind and attentive. I even received a text during my stay asking how I was doing and if I needed anything. The hotel is very clean, and quiet. The shower had very hot water with excellent water pressure. The minibar had a very nice variety of drinks and snacks. The hotel also had many nice restaurants inside and nearby. It is also close to many downtown activities. Perfect stay.

The location is great if you are interested in the downtown area we walked to the Capital, the mothership comedy club and down the main strips, We saw the Congress bats and the Fourth of July celebration was easily seen from the grounds beneath the bridge which was magical! We didn’t get to go to the bar upstairs it was closed for a private event, parking was not included, the pool was small so crowded but it was cute and had a bar. One elevator was broken the whole weekend and the a/c took awhile to cool down the room. Staff was very friendly and helpful, overall I was happy with our stay but will budget a little differently next trip!

Everything was good and we enjoy there and our room was in 10 th floor and riverside that had gorgeous view .