WoodSpring Suites Austin Northwest

The staff was great, but I will be contacting management Monday morning to get a refund. They put me in a room with mold and me and my wife were breathing in mold the entire weekend. I will never be staying at this hotel ever again.

Decent stay. Manager (red hair) was extremely nice and helpful! My room had a “wet towel” smell and my pillows smelt the same. Not a terrible stay but not the best.

They rooms the building the outside property is clean nice. The staff is very friendly and helpful. This is a home away from home. The beds are very comfortable. I love this place.

The room was awful. It smelled like smoke (the whole hotel did!) and it was dusty inside. No shampoo, conditioner, moisturizer, nor hair dryer in the bathroom. The bed was the worst; there was no sheet between the felt blanket (brown / gray fuzzy blanket) which is really disgarsting. Luckily it was hot so we didn't need the blanket and just slept on top of the bed. We had to turn the AC off because the filter was old and smelly. Outside, a group of people were talking loudly until 3am and kicking bottles around. After that, the birds started chirping and then a large truck idled their engine at 5am. Needless to say, we didn't get any sleep! I had booked for two nights, but after the first night, we left and didn't return. Booked a Holiday Inn Express instead and instantly felt smarter! Later on, I found CL ads advertising short term housing at this hotel. Search around and you'll find it. Kinda sketchy...

It is a good place

.

The front desk girl was 🔥 and super helpful

Nothing, didn't end up staying there and cancelling my reservation. The staff were awful and rude, there were no clean available rooms by 3pm check in time for my reservation, and when one WAS finally available, it had never been cleaned whatsoever. We were never given any explanation or reasoning behind why no rooms had been clean and ready for our reservation, and why we had to wait so long to get a room and then only get a room that hadn't even been cleaned after the last guest yet. They offered no apology nor did they offer a different room that was cleaned.

The property was 3 minutes away from a meeting I had to attend. There was no cable TV in my room. No local channels.

Staff was very unprofessional,Customer service is very poor a lot of hobo’s outside also and gang activities.

NA Room unavailable

Ice cold AC and comfortable bed were the highlights. Staff was friendly. No soap or shampoo so pack accordingly. Low water pressure so no showers but enough to flush toilets and brush teeth. Linens appeared cleaned but stained. We choose to cut our trip early.

I was not able to get any assistance from Hotels.com that night, and the day after regarding my refund. Needless to say, TERRIBLE rating is given to Hotels.com and the WoodSprings Suites Austin Northwest.

We nvr stayed they switched their system so you had to have a major bank that would take 100 deposits off regardless of booking 3rd parties We nvr stayed they switched their system so you had to have a major bank that would take 100 deposits off regardless of booking 3rd parties The lady also had a on break sign

The front desk staff were friendly and understanding. no maid service. lack of towels, closet, hangers, soap, shampoo, hair dryer, iron, laundry service, etc. Had issues with the first room they sent us to which was under repair. then issues with the keys. Sloppy paint job. just overall very rough.

Hotel was overbooked. I had a late flight coming in and they had no staff or room. Horrendous experience!

Nothing. Staff was rude!! I was locked out and couldn’t get in due too staff rushing to redo the key! As I waited for someone to help me at the desk the staff were outside talking instead of doing their job!!!!

The front staff responded very unprofessionally to people checking in when stressed over a third-party payment. The language that was used it was very most not one that should be working in a front office area no matter the situation there should not have been an argument with a guest.

I left a handwritten note with my room number and asked the night clerk for a wake-up call, but I received no call. Furthermore, I waited about 15 minutes for the night attendant, who finally passed by. She pointed to her belly, indicating she was walking around to get her steps in. Others also had been waiting for her but left as their patience was shorter than mine. Nonetheless she verbally stated she would give me a wake up call.....

When I arrived at 2 am after traveling 6hrs She states unfortunatly the room is no longer available and that I would have to call the third party that I booked with to get my refund back. No customer service provided she didnt even try and refer or recommend any other hotel.