Truestay Inn

Staff

The Staff Was Great

My experience was beyond what I expected. The hotel is the economy range price range but exceeds in service to make it a comfortable stay. Continental breakfast and coffee every morning. It served my needs perfectly. Great location for restaurants and inshape, planet fitness gyms.

The room I was in number 220 was full of bed bugs, I have dozens of welts on my body even a week later. I have reported this Truestay property to the Kern county department of health. Horrible!!!

Nice

Lack of hookers

Food near by Smelled of roach spray..ac not working..had microwave but no way to plug in I went & bought a cord ...@ 12:30am my room was enter by another person with papers & key stating it was they room...I don't know if it was a inside job was I gonna get robbed or raped...front office gave me we have to look @ camera not good u have to activate room key..mine was deactivated I had to get neW 1..I WILL NEVER RETURN I HAVE BEEN A WYDHAM MEMBER FOR YEARS .I DIDN'T THINK THEY HAD THESE TYPE OF HOTELS...

Nothing

The girl at the counter was friendly and went the extra mile to try and help with our issues. Ultimately we ended up having to accept a full refund and go find another hotel after 1:00 am which was not ideal as we lost the ability to utilize any online booking discount due to it being the next day technically…. There was no suitable place to park our U-Haul truck with the attached car tow dolly. They had 4 different large semi trucks already in their lot taking up huge amounts of regular spaces. We were told we could park next door in the Wendy’s parking lot which they could not give any guarantee of our vehicle not being towed or broken into. Or accept a full refund and have to find another hotel room at 1:00 am after driving the last 6 hours from the Bay Area.

spacious room

Lot upstairs

We had the place to ourselves No tvs in any room

Wifi doesn't work very well.

Clean and quite Wi-Fi couldn’t be reached up on the 3rd floor.

Room was very relaxing. (Nice bed, clean sheets & room, nice shower, and a hair dryer that worked!) Good room lighting. Electrical outlet charging equipment without any issue. Breakfast was perfect! Waffles, yogurt & juice !!!! Great customer service with a smile!!! Plenty of spaces to park your vehicle. Excellent lighting and the lot was clean. Excellent location to freeway easy on & off. Plenty of eating options nearby. Refrigerator's seal appeared broken & would not close. Freezer section did keep ice tea cold! Button to turn on heater/cooler was missing. Pushed nub to turn on. Did the trick! No Internet Access.

Everything GROSS

it was nice

Everything else.

Nothing

Friendly staff clean rooms great location