Comfort Suites Bay City East

The staff was really sweet and this location was clean, room was already cooled. Which I appreciated it.

And the breakfast was top notch

We didn’t have any complaints. Everything met or exceeded our expectations. Everything about our stay was great! The location was perfect and very convenient. The staff was friendly, welcoming, and helpful from check-in to check-out. Our room was very clean, smelled fresh, and was comfortable. We really enjoyed our stay and would definitely stay here again.

Parking was not the best for pulling a trailer.

It was clean, comfortable, and they allow pets. I brought my 2 small dogs and it was great. Nothing

The hotel needs just a bit of TLC. Bathroom needed a major cleaning.

The breakfast was excellent every morning. Warm what it has to be, cool what it has to be and everything looking fresh.

Did the job. Nothing to complain about.

The location and the staff. The hours on the swimming pool.

Front desk girls . Friendly, helpful, Great job thank you for everything.

It was a convenient location and the beds were comfortable. The breakfast was horrible. Everything tasted off and the milk was sour.

A/C in room was not cold. Very difficult to open our room door with the keycard, took us many tries to get it to turn green so we could open door. Between the mattress and headboard was very dirty with hair and crumbs and yucky stuff on the boxspring. We noticed it when we were checking for bedbugs. Our room was bedbug free. Staff was very friendly and breakfast was delicious and fully stocked. The pictures online showing a hot tub near the pool, but there is definitely not a hot tub as it appears that it was filled in with concrete.

3 day stay. Check in was quick and easy. Staff was exceptional. Rooms were clean. Pool was clean. Had issues with room keys the last day of our stay that got a bit frustrating (different front desk staff??). Every time we left the room the key didn't work when we returned. Breakfast was good for a quick start to the day. I would definitely stay there again.

Everything

Smelled musky/moldy, bug spray. Dead bugs in room, live one on the bed(wasn't bedbugs), asked for clean towels, didn't get them, had to visit front desk late at night.

We had an okay stay till the hotel charged us extra due to them messing up the charges upon check in. Instead of them calling Hotels.com and rectifying their mistake with them. They charged my card for incidentals and then asked me to call Hotels.com and get reimbursed for it. So I had to take time out of my vacation to go do their mess, and that was not a quick phone call. The breakfast was mediocre, not a whole lot of healthy choices to choose from. The pool was nasty so I got the net and cleaned it so the kids could swim. The hotel needs maintenance badly. The entry way and the floors were nice. Showers, sinks, and walls need some TLC. We will not be back here. Will try one of the other hotels in town next time.

Good location in bay city. Room was spacious. Quiet atmosphere. Able to accommodate last minute with pet request. Room felt a bit dirty, the carpet felt sticky. You could feel the springs through the bed. AC took a while to kick in.

This is one of the Better Comfort Suites I have stayed at. I choose Comfort a lot to stay in when I’m out of town due to the quality and the cleanliness. This one was very beautiful. The staff was very courteous and helpful and sweet. We would definitely recommend staying at this one in Bay City again and again.

Nice lobby and staff. Clean. Room smelled of mildew and pillows didn't smell clean.

Breakfast was good, Good variety to select from Lobby looked great n hallways. Personal was friendly n helpful. Improve cleanliness IN THE ROOMS n UPDATE/UP GRADE furniture. Better scent in rooms. room was presentable till ROACHES were on all the THE NIGHT STANDS N REFRIGERATOR. Cleaner tub also. If improved wouldn’t be a bad motel at all