Candlewood Suites Bedford Fort Worth by IHG

Don’t book

This was the worst stays I’ve had. This was a pay up arrival. The hotel took my money out 12 hours before even arriving. I tried to receive at least a discount as half of the amenities did not work and they were apparently not able to switch rooms. The manager Mr. David was terrible and not accommodating at all. Stating the third party took our funds when that was not the case at all. I highly DO NOT recommend staying at this hotel.

Your desk manager is just the best. She always created me with a hello beautiful lady or good afternoon sweetheart. She made my trip so much better. She deserves a raise for sure. She will be the reason I will come back again the rooms were very clean and air conditioned was so needed. Thank you for a great stay

The entire stay was terrible the room had roaches and the air conditioning didn’t work terrible and the front desk said B if you see another just let us know no option to change rooms or anything

When I walked right in and this very lovely lady was working the front desk to check me in. She greeted me with a very sweet smile and small conversation. She made me feel welcome there. I don’t remember her name but kudos to hiring her. Please let her know that she is appreciated. The stay was perfect, it was very hot outside and the AC worked like a charm. I think the only thing I do not like is that they do not do any type of breakfast since the name change. Even if you could do some type of package breakfast that needed no preparation that would work too. Overall it was a very nice stay.

The staff were so helpful. When we first arrived, the pull out sofa had not been cleaned. We called down, and you could tell the guy downstairs was extremely upset. He immediately moved us into another room.

Still, my husband and I tried to stay at least one night. Then, when we checked the bed, the pillow smelled like greasy hair, which clearly shows the pillow case was not washed after someone used it. It was a complete deal breaker, so we went back downstairs within 10 minutes after checking in, and told the receptionist that we'd like to cancel the stay. The receptionist didn't even ask why we wanted to cancel, and flatly said, "you know we'll still charge you for one night," without showing any concern or anything. We just said, "okay, that's fine" and left.

Check in staff was the friendliest ever. Hotel was very clean and peaceful.

Staff was very helpful and friendly. Very clean and well kept.

Very good

Exceptional

It was a great value for the price!

They overcharged me my charging my card twice overdrafted my account and calls me overdraft fee and all they just say was it’s gonna drop off. It should drop back off well that didn’t make the overdraft fee drop back off. They were very nonchalant about it and him calling the manager while I was standing there, he took my number and no one ever called me. It did eventually drop off, but I still incurred overdraft fees..

The room was very clean and comfortable.

Was okay… not as nice as some of the other Candlewood. But it was a nice quiet stay

Alot of thing the A/C barely worked there was a bad smell in the room and carpet was unclear.

The hotel is clean, the staff is helpful and parking is free and feels safe. We were disappointed they no longer serve breakfast, and the outside doors (other than the front door) wouldn't open with the room key. Also, there's a resident raccoon that has accumulated a lot of trash on the backside of the property. Overall we still enjoyed our stay here despite some of the drawbacks.

No breakfast, facilities is dated

Location No breakfast, facilities is dated

Nice ckea