Holiday Inn Express & Suites Bend South by IHG

Nice room. Clean hotel. Friendly staff.

Overall satisfied, cleanliness throughout, very modern, a nice buffet breakfast and effective air conditioning. Highly recommend, best value with excellent service.

Location Room size

No a good breakfast available had to ask for begals since there were not many options, and it wasn’t just is mostly all the people were asking for more since it was basically toast and jelly for breakfast available. Not for the price

Superb

Location was great. Property was well maintained. Breakfast was fresh and good. Staff was helpful and personable.

Comfortable bed. Large room. Swimming pool. Missed breakfast because we didn’t stay on top of the open hours.

Room was clean and spacious. Breakfast was good.

Very clean and new; friendly and knowledgeable staff; easy check in and out; adequate parking Breakfast service needs additional attention. Cinnamon rolls were gone by 9AM and not replenished; cheese omelets were cold and had to be tossed in order to get warm ones; coffee milk empty.

Air conditioning was great. Very clean. Had everything we needed.

Superb

Good

location, clearness, room condition - feels new and modern all good (probably, more sitting in breakfast area won't harm)

Overall, I had a decent stay, but I believe greater flexibility with check-in/check-out times or a pricing structure that reflects the actual hours of room use would provide a better value for guests.

Conveniently located to exit the city.

Great staff, Sandra is the best and always has a smile and is very professional

I will visit again if I have a chance to go to Bend again.

Very good

easy check in, clean

The breakfast experience was very inconsistent. One morning was great, but the next morning was extremely disappointing. They ran out of coffee, potatoes, cinnamon rolls, and juice was not replaced. The omelets were made too far ahead of time and were cold, and the pancake machine was not working. The employee working the breakfast area seemed overwhelmed and did not appear very interested in helping guests. He was also wearing a weed dispensary hat, which did not seem very professional for a hotel breakfast area. The garbage cans were also completely full. We were also told the pool was heated, but it definitely did not feel heated. To make matters worse, we found an old pizza box sitting on the top shelf in our room with a date from March written on it. Considering our stay was in August, that really made us question how thoroughly the rooms are actually being cleaned and inspected between guests. There were some good parts to the stay, especially the breakfast on the first morning, but the lack of cleanliness, inconsistent service, breakfast issues, and the pool not being as advertised made the overall experience disappointing.