Comfort Inn & Suites Big Spring

This is my third trip in which I make a reservation thru your site and I ask for a handicap tub or room and the hotel says they don’t see any type of request.

When we went to breakfast, there was a large dead cockroach on the floor next to the coffee station. That was not the only cockroach we saw during our stay. Needless to say, we were not pleased with our stay. George Kunkle

The first thing I noted when we walked in the room was the big crumbs of something on the floor. I know a lot of laborers stay in Big Spring, so the options aren't always great. The bed covering also had a few crumbs on it, and it looked like someone with dirty clothes had laid down on the bed. The spread had a dingy outline right in the middle of it. Within a few minutes, I started being very critical of everything. The housekeeper (Maria) left a nice note, and an option for a tip. HA! Not a big deal, but the pillows on the couch looked like they were just thrown from across the room, and the foot stools were not where they should have been. It really looked like people had vacated the room just a few minutes before we got there. I didn't walk on the carpet without shoes because it was very stained, and there was a stack of about four used soaps left in the shower. The cleaning seriously looked haphazard and rushed. Don't expect to use the pool anytime soon. We walked past it on our way to leave the next day, and it looked like a toxic waste dump. The water was actually black, and there were several pieces of trash floating in it. The only saving grace we can report is that they are pet friendly, and we were traveling with our dog.

Nice place

We chose the hotel because it advertised as “pet friendly” The fee was $50 while other hotels rarely charge over $25. There was no ice on first floor, grounds were not kept up, elevator was filthy, staff refused to budge on pet fee, but our room itself was clean and cool.

The room was very clean and maintained well. Air conditioning worked great and room was maintained well during my week. Staff was friendly and helpful.

The room was terrible. The door wouldnt close, towels were brown and the funiture was not clean.

This place was okay but I definitely wouldn't stay again. The ice machine wasn't working and I was told that the pool was "out of season". In the middle of June. What a load of crap. This the sort of stuff I've come to expect from Choice hotels. One good thing was the breakfast

Pool was dark green. Main reason we booked. AC in room barely blew any air. It was 74 in the room and climbing. Shower pressure was poor, coming out of the tub spout and shower head at the same time.

Don't do it. Not worth the price.

The provided breakfast was fine. Room was clean and comfortable.

The hotel was ok it smelled like oil im sure cause of the workers that stay there.

The pool and Hot tub were still "closed for season" even though is was the last day in May and the temperature was 91° outside. Several of the buttons on the elevator had fallen off or were taped on with Scotch tape. The parking lot behind the hotel was unclear if it was for the hotel or the deli that was next door.

The shower did not work well, most of the water comes out on the bottom, the breakfast was not great, it did not taste good. The swimming was dirty and not working.

Hardly anything The pool was green, got lied to, the side door don’t work! The elevator is not the best, the curtin don’t close all the way in the bed rooms, no privacy. Will not be staying there again! It’s the worse place, the location was okay.

The location was close to the highway. Samantha the front desk supervisor was a great help. I had an issue with my pet and she personally stepped up and solved the problem. For those looking use a pool, it won’t be here. My guess is the filter is broken- it was green and no water in the jacuzzi. My room overlooked the highway and it was a lot of traffic noise. Better sound proofing would help. With some upgrades this place would be an ideal location.

All hotel resources were very good. Enjoyed our stay.

Breakfast was very good. Room was clean and fresh.

The front desk help was amazing.

The staff was friendly and check in was easy. Good breakfast served early. We slept well in our room. The room was clean but the carpet was stained in several places and the bathtub was clean but did have a few stains from past usage over time. Overall our stay was okay for the price we paid for the single night stay.