Hampton Inn Brattleboro

Great breakfasts!

Based on this experience, I strongly recommend staying far away from this hotel—and, unfortunately, from Hilton in general. A company’s true commitment to its guests is revealed when unexpected circumstances arise, and Hilton management failed that test completely.

Too tired to think about it. Sorry.

TV didn’t work THIN crappy mattress with a sloppy box spring on the floor The waffle maker handle was broken and my daughter burned her fingers

Lovely Hampton. Great staff. Would recommend.

The front desk staff have the best customer service skills. Actually, the, ALL the staff were very friendly and welcoming.

Front desk person handling our check in was incompetent, slovenly and not particularly helpful. My reservation, which I booked through Expedia was in tact, but room was not ready, and was then told by same incompetent person that there was a "mix-up with the rooms" My travel partner, who requires a roll-in shower in an ADA-compliant room was told upon check-in that the only room with a roll-in shower was "out of order" in spite of having confirmed the specific room over the phone days earlier. The room he was given, though ADA-compliant had a tub; not even a walk-in and he was uncomfortable for the duration of his stay. We had to wait 30+ minutes for rooms. We were each also given conflicting information regarding housekeeping by the same inept front-desk person, which only got cleared up when we both when down to the front desk together to clear up any confusion and misunderstanding. My travel partner had also been told by the same person that due to the inability to fulfill the original, confirmed reservation for his roll-in shower accommodation, he would not be charged. He was indeed charged, and because his accommodation was booked separately from mine, directly with Hilton, I have encouraged him to fight this charge, and at the very least request a discount. I, on the other hand, was told by another front-desk person that because I had booked through a third party (Expedia) I was not entitled to any discount or charge reduction, even though I too suffered inconvenience.

The breakfast was great. The staff was very friendly.

Staff is very helpful

Nice, new feeling hotel. Great room, spacious and updated. Hot hot tub and warm pool. Good breakfast with lots of options.

Very good

Very reliable, clean and comfortable stay. Especially like the pool and hot tub. Breakfast was also decent. Great stay overall.

Perfect

Because Ike’s this hotel with the whirlpool tub in room. Spent hours looking for one local to me. Drove an hour just for that as I was in severe pain from a flare up. Got there after waiting 5 mins to be waited on the lady laughed and said no such room exists.i was then told I need to cancel and rebook another room that has a regular bathtub. I did not want to do that but was already there.after almost an hour of doing all that. I’m in more pain. No hot water. Public hairs in tub and found blood on a folded clean towel. Disgusted I left. Wasn’t in the room for more than 20 mins.

Exceptional

The power was out in half of my room when I woke up in the morning

Nice pool and jacuzzi! Co venison to restaurants and shops

We called down to the desk the night we checked in to get help with TV. Said someone would be up in 10 minutes but that person never showed up. In the morning we called again and the person came shortly but we had to leave the room. Why?

Exceptional

Wish there was a direct number to speak with front desk prior to check in - not a call center off site. Frustrating process when there is an issue