Hampton Inn Louisville I-65 @ Brooks Rd.

Clean

* Upon arriving at 4:15 PM, we were told the room wasn't ready. We were instead given a room with a hand-held shower head. * The main reason for choosing the hotel was the outdoor pool, which was listed on their amenities. The pool was not open during the full stay and the person had the desk basically said something to the effect "there's something wrong with the pipes." So clearly we paid for something that wasn't available. * Room was not cleaned one day when we returned late in the day. Needed to get towels from the front desk. * On that same day, the room keys stopped working (for both me and my wife). They blamed it on something like "we must have went by a magnet." * The toilet roll holder was basically dangling from the wall. * The bathroom hot-cold faucets were reversed. * No room safe. * Elevator buttons were broken and not fixed during the full stay. * One morning, the orange juice machine was putting out some warm barely colored water. * The coffee and tea water were warm at best. I did not get the feeling they cared much about the property.

I came to Louisville for a funeral. After the funeral I wanted to hangout with my nephews at a pool. I booked this place specifically for the pool. When I arrived at the hotel, the pool was shutdown. I stated my concerns to the front desk clerk and canceled this reservation. She assured me that I would not be charged. I booked another hotel with an open pool. I contacted Expedia. After over two weeks, the hotel refused to give me my money back.

Everything was in excellent shape. The staff were like family in the way you are greeted and so so helpful

Very good.Ever Everything was fine.

Room had chip crumbs all over the floor when we walked in. Someone had used the hand bar soap and left it on the bathroom counter. Room was not cleaned after the first night. Had to request clean towels. There was an odd odor in the 2nd floor hallway.

Very nice staff, room clean . Pool not opened and hasn’t been for a while, it was green. They had a sign that showed on their site pool closed but not on Travelocity site. Disappointed due to looking forward to be able to use it. Breakfast very good.

We couldn't stay, because they advertised an open pool that was closed, so we had to keep our promise to our grandkids at another hotel.

Exceptional

The desk manager when we checked in was awesome. The breakfast was okay. The room was basically clean but dated. We could have used more bath towels. We could have used more bath towels. The room looked dated and needed fresh paint, etc. The water was hot but the tub/shower needed some help.

Very quiet and very clean! Comfortable! Nice spread for breakfast! Will stay again if in the area, Everyone was very kind!,o Nothing at all

I sent an entire message about this to Customerservice. We booked this hotel specifically for the outdoor pool after a long day of travel with two kids age of seven and three. The pool was not open and the staff had no information about why or why booking.com didn't have the information or their website didn't show that information. It was very disappointing. We booked the best hotel specifically for the outdoor pool.

Comfortable! Nice spread for breakfast! Will stay again if in the area, Everyone was very kind!,o Nothing at all

Everything Nothing

Our room and bathroom were very clean. AC was wonderful. Room was spacious. The bed and pillows are very comfortable. Christina at the front desk was always warm, friendly, cheerful and helpful- no matter the time of day. She is a HUGE plus to this location. Breakfast was exceptional for a "hotel breakfast." Suggestion: More lights are needed on the side of the room above the fridge/TV/dresser area. Too dark on that side of the room.

Nothing.

Staff was extremely nice and helpful. Breakfast was very good and a nice selection of items. The room was very comfortable. Nothing.

Great experience. Room was clean, beds comfortable, and nice breakfast. Staff was very friendly. Would definitely stay there again!

The room was clean, breakfast was tasty, altogether a very nice stay

Exceptional