The Richardson Hotel

Such a beautiful hotel. It is an experience.

Amazing staff, great food, very interesting hotel!

Loved the Richardson! Loved Nat at the lounge and Katy at the front desk. Excellent stay!!

The history was amazing Our room was very small for the price! Not worth it. Also very confusing layout, took us 40 minutes to actually find our room and there is only one staff member there to ask for help so if you’re lost you’re in trouble.

The property is a fascinating re-purposing of a former psychiactric hospital. The hotel was in a gothic (?) type building with two imposing towers containing the guest rooms. The hotel entrance had a modern glass enclosure leading from the street level up to the checkin desk. The interior was completely re-modeled with modern furniture and art pieces. Impressively large photo reproductions of the original buildings and of the Western New York area and history were hung everywhere. Each photo deserved examination. At the lower level was a museum describing the hospital/hotel history graphically and via video media. Our room was novel and freshly designed and fitted up. The staff and bar were wonderful. The breakfast service was a bit disorganized; the combination of newly hired staff and a new managment structure and menu caused issues. We did get to eat there once, and the food was excellent.

Had high hopes. Took my wife here for our anniversary. The grounds were very well maintained. Being able to walk around, and see the progress that has been made in restoring this place was amazing. The staff were also very friendly. Unfortunately our room wasn't worth the amount paid. The bathroom sink didn't drain right, the walls of our shower had soap still dripping off from previous guests. I understand it's an older building and you guys really did a great job but even the wall against the window could of used a coat of paint. Enjoyed the experience but for the amount paid just to me wasn't worth it.

Beautiful building and history

Beautiful building and room We overheard guest complaining about bug bites

Beautiful place, staff great

Very good

Lots of direction signs to get here. Good dining recommendations, several in walking distance. Little annoyances: Really long hallways to rooms. The room light switch is on the hinge side of the really hard to open door. No desk light. Just enough room to turn around. No bathroom fan.

Pretty good.

Property was spectacular. Staff friendly. Restaurant was a huge disappointment! We went for breakfast and eventually left without ordering. One staff person was on duty. 15 people waiting. Guy beside me said food was not good. He gave it back.

The room was clean. But for two people there were only 3 coffee pods in the room and only one bottle of water!

Everything was unique about it. The stuff from the restaurant and bar lounge were amazing. The food was just perfect. Breakfast was fantastic. I just wish that the hotel would have at least a mini fridge in the room. Otherwise, a real pleasant and amazing property. Can’t wait to go back again with my family.

It was safe and very convenient to get in and out of. There was a lot of loitering going on from kids outside that weren’t staying at the hotel

From the carefully angled photographs, I thought it was located in a green area where I could enjoy a garden, and it seemed to be some sort of manor house. Instead, it is a former asylum with parts of the campus derelict and empty (broken windows, etc..) and other parts under renovation, with construction barriers and equipment. Reminded me of horror movie settings. I decided not to stay after seeing the building and surroundings, and the front desk clerk was kind enough to let me cancel my reservation with no fee. They are making good attempts to make the interior inviting, but it felt too much like a former institution, even with the decorating attempts.

5 Stars all the way. ⭐⭐⭐⭐⭐

Exceptional

Beautiful