Hilton Garden Inn Burlington Downtown

I had a hard time trying to get our luggage to the lobby since my husband had to take everything out and drive away. Maybe there was some lack of communication but the valet parking guy wanted my husband to leave the key inside the car and said that he would have to move the car to the parking and we didn't want to pay that service for a car that we were just about to return to the rental company right after that. I wasn't happy about that and looked like the guy knew it. I had to call my husband right after getting the key for the room and when he came back the guy agreed to let my husband park the car at the front till we get our luggage in the room and come back to return the rental car. When we came back down they guy gave my husband a paper with a phone number and offered to give us ride coming back from the rental but we didn't even called him

The staff were helpful and the room was clean. It would be fun to have a pool. 😉 Thank you for the accommodation. Love the area and the restaurants are amazing with delish food. ❤️🍁

Loved location, staff, super clean. Only complaint was the walls are paper thin, very loud from side to side and below. We had loud neighbors on top of it, we mentioned the noise at check out and they comp’d our valet parking. Oh and the paid parking should have been mentioned on the booking site. The parking is a Burlington problem most hotels are the same in the downtown area.

Our stay was amazing. The hotel was clean and beautiful. Our room was perfect with great views of the lake. We couldn’t have asked for a better location, walking distance to shops, restaurants and parks. The restaurant in the hotel was reasonably priced, delicious and convenient. Highly recommend!

We were given an ADA compliant room that we did not request, and the in-room coffeemaker was broken. Also, the pillows were squishy foam rubber filled. But the room was clean and quiet, and the breakfast was good. Disappointing that there was only valet parking. Great location near the Church St. market and the waterfront.

The walls were very fan and either I heard the people next to me or above me.

Excellent hotel. Appreciate premium pillows, often overlooked.

At check in we were given a room that did not appear clean. We thought, this is not good and were thinking that we picked a really bad hotel. First of all, we were given a room for impaired guests which was not requested or needed and there was an unmade rollaway bed in the room. The beds looked very sloppily made and the pillow cases were very wrinkled (as if slept on). The toilet seat was literally hanging off the bowl because it was only attached on one side. there were only towels enough for one guest. The tub had visible mold around the edges and my friend noticed a contact on the floor which did not belong to either of us. It took 3 calls to the front desk, over several hours to get the rollaway bed removed and the toilet seat was repaired. The next morning I tried to shower and the drain was completely clogged with hair/scum. I again called the front desk and they sent someone up to fix it. When they finished, my friend tried to shower but the drain was still clogged. At this point we went to the front desk with the intent of leaving the hotel and requesting a refund. The operations manager apologized and changed our room. She personally inspected the new room with us and we decided to stay for the remainder of our trip. they adjusted our bill charging us $150 instead of the original $360. We should not have been charged anything to stay in that room. At that price, we expected better from Hilton!

Wonderful receptionist in morning shift. Helpful and very kind.

The negative: The bathroom exhaust fan ran 24/7. The seal on the shower door was rotten and mold was visible, so when someone took a shower the floor was wet and the bath mat got wasted. Lighting was mediocre. After two nights there was zero housekeeping, so we had to call for coffee and towels. Those came promptly, but still unimpressive. Breakfast was just average. Nothing that rated more than three stars, really, which is disappointing given the room rates.

Hotel was close to coffee shopping, bars, restaurants and shopping. A quick 3-5 minute walk to anywhere we wanted to go No complaints

Gros problème d’insonorité. Nous pouvions tout entendre dans la chambre d’à côté

pet friendly and very walkable

Great location to walk to nearby sights!

French toast good; real maple syrup a plus. Pancakes slightly undercooked (pasty, when chewed). Bacon and coffee top notch. Servers friendly and responsive. Hate the new trend substituting duvets for blankets. Besides, bed had only one sheet.

All good.

This is the first time in a hotel that I've had to ask four times in one afternoon for our room to be cleaned. A complete disaster.

Xxx

Nice downtown hotel. Within easy walking distance to Church St pedestrian marketplace. Only complaint is that the water pressure was low.

We could valet our car and walk everywhere. The bed was clean and comfortable. I can’t think of anything I didn’t like.