Freepoint Hotel Cambridge, Tapestry Collection by Hilton

This hotel is a dump. I don't understand how Hilton can let this hotel be part of their Tapestry Collection. Hotel is completely worn out, needs a complete makeover. The hotel is dirty, from top to bottom, would never stay here again.

Toilet broken, sink dirty, rude staff

Nice hotel good stay

Cons: I found a mouse in my room. Yep, just running around. TV didn't work for two days. When address the just offered me another room. I wasn't up to moving rooms again post mouse. Dirty hallways. I mean really dirty, maybe a once a year thing? When I tried to get some compensation since I bought it through Expedia they said they could not do anything. But not even have the manager talk to me? Or offer me anything? I am happy to edit my review if I could some compensation. But I figure I show them pictures of he mouse to the front desk would make some impression for the manager to talk to me. But I guess not. I could not feel comfortable for the rest of my stay knowing that on the 4th floor I had a mice that is very fat running around. If you enjoy rodents-- you will love it here.

Staff was not helpful or friendly. Rooms were not were used to with a Hilton. Phones in room don’t work. Poorly decorated. Faucet in bathroom were chipping.

I checked in fairly close to the artist’s set time at the venue so I quickly dropped my stuff in the room, found something quick to eat - there’s a Whole Foods right next door which is super convenient- and was out the door en route to the show. After the show I came back to the hotel and hopped in the shower. The shower handle fell off and there was some kind of debris/material on the inside of the shower curtain and dark orange stains in the corners of the tub. I also then found hair / pubes on the bathroom sink I hadn’t yet used. I would have definitely asked for a room change had I caught any of this before heading out to the show, but had to rush out the door and didn’t want to go through the hassle of changing rooms since it was already around midnight. Other than that, the location is pretty convenient- there’s a Whole Foods right next door as well as a Starbucks and Dunkins. But the cleanliness was unfortunately not up to par. I have to say, based on my friendly interaction with the front desk people they likely would have accommodated a room change without any issue, it just didn’t make sense to go through all that given what time it was.

Room was great and the bathroom fell luxury

Room was nice and conveniently located to lots of dining options.

Great stay. Clean with cold AC

Staff left my door open after entering room while we were out. Thankfully nothing was stolen. 9:30 next morning staff member let himself into the room while kids were there, I had to shoo him out. Dirtier and shabbier than it looks in the photos. For a Hilton, it’s not what i paid for and it is not what I expected.

Hours the food was available through the day was limited and breakfast was very poor in quality. Otherwise everything else was excellent.

The computer system was constantly down for check-in. Got to our room. Our air conditioner did not work. We had to be switched to a different room. The property Curb, appeal and outside aesthetics were terrible and our room did not seem like it was vacuumed in quite some time. The bed was very comfortable.

This hotel was perfect, very clean and the staff where exemplary and very helpful. Great transport links to the city of Boston. Very close to shops, eateries. There is a Starbucks attached to the hotel, restraunt and bar, and beautiful seating area to sit after a long day exploring. 10/10

Very small choice Staff very unfriendly and no help with any of the many issues

This hotel is a disaster. First, there were mice in the room. Even with the cats, the mouse appeared as I was working on my computer. I went to see the staff to inform them, they voided the parking fee. I requested vaccuming the room every day, and the ladies told me it would be done. The room did not have a complete cleaning since we moved in. The bed were not done, the rooms were not cleaned. After three days were I had to request the vaccuming all the time, I also asked for the sheets to be changed and for the carpet to be cleaned. The cleaning person told me they could not do it as they only clean after guests are gone. I had to go to the manager to ask, and it was done. Once in 18 days. And I could also talk about the poor breakfast with plain yoghurt available on average 1/4 days, or the charcuterie board serving plastic cheese, wet charcuterie, on plastic plates, but I would not have written a review about that. The staff was very friendly and nice, but they were not able to enforce the cleaning requests. Avoid until the renovation, which really should happen asap.

Staff was great.Room was average at best.

Well updated, designed and maintained. Friendly, helpful staff Thought breakfast was included in rate - the cost is $25

Friendly, helpful staff Thought breakfast was included in rate - the cost is $25

The bed is very clean and comfortable.

Rooms were clean and staff were helpful. The location is really excellent. The air conditioner was a bit loud and the toilet leaks enough that it would refill every so often. I should have mentioned it to the staff but honestly didn’t want to have to have to move rooms or have maintenance enter the room while we were using it.