Residence Inn Canton

Staff was great the front desk clerk Latisha was wonderful

Very comfy

Clean and spacious and near lots of shops and restaurants. I did not like they we had to wait over an hour in the lobby to get our room after it was check-in time. I guess they were shortstaffed and they let other customers have late checkouts so none of the rooms were ready. The poor guy at the front desk was trying his best, but he couldn’t accommodate everybody. We were late getting ready because we had gotten the hotel for a concert. We were hoping to get something to eat before we leaving, but we didn’t have time because we waited so long for our room. When we got into our room, there were no towels. They must’ve had to clean the room super fast. I do give credit to the short staff that they had that actually showed up, but management should’ve come in to help.

Staff was super friendly !

Not enough towels. With 4 people, there should have been towels in both bathrooms. When you book, they know there's 4 adults. They should have stocked accordingly. Small drinking glasses. Regular sized dinner plates don't allow the cupboard to close all the way.

As advertised. Enough room for 4 adults. Close to hall of fame. Not enough towels. With 4 people, there should have been towels in both bathrooms. When you book, they know there's 4 adults. They should have stocked accordingly. Small drinking glasses. Regular sized dinner plates don't allow the cupboard to close all the way.

The construction mess detracted from the experience.

We had a newly-remodeled room which was clean, modern, and comfortable. The hotel staff were friendly and accommodating, and the breakfast was a nice benefit. Parking was free and plentiful.

The pool wasn't open. We were a little disappointed about that.

The staff was very friendly and helpful. The pool wasn't open. We were a little disappointed about that.

Exceptional

Hotel was under renovation. We could not get Internet in our room which made it hard to work. The staff was unbelievably helpful courteous and try everything to make us comfortable while we stay there. I look forward to staying there again once the hotel is finished being renovated.

Property is currently undergoing renovation, so that impacted the outdoor cleanliness of the property. However, the pool had debris in it and should have been cleaned, housekeeping neglected to gather a few items from previous guests (used towel behind bathroom door and a comb in the vanity drawer). Dishwasher flap did not open, so as dishwasher was run, essentially, no soap was used. Staff members were all positive and responsive to our concerns.

We were told that the property was being renovated and the renovation is almost complete. It would have been nice to have a "renovated" room. The room we got definitely needed renovated (burn mark on tub, wallpaper pealing, stains on carpet, cracks in kitchen tiles, vents were very dirty/dusty). We had a 2 night stay and they didn't clean our room at all. When we went to the front desk to ask for clean towels, we were given clean towels right away, but they didn't even apologize or acknowledge that our room hadn't been cleaned. They were working on the plumbing, so some ceiling tiles were missing in the halls - there were chunks of ceiling on the floor of several of the halls, which could have been swept up instead of leaving it there overnight.

Parking was fine. Property was in desperate need of an upgrade. I believe they are starting remodeling. No maid service offered and not given bath towels upon request (realized they were bath mats far too late.) Breakfast was ok, however no forks, yogurt out of date, bacon burnt..... The people were very nice, I just hope the update helps!

Currently under renovation so some construction equipment located outside, however inside perfectly clean very well maintained, and the staff was unbelievable front desk. A black gentleman and a black female went above and beyond. We adored them both. I believe the female was a district manager I unfortunately did not get their names, but they make things so pleasurable.

Bad

Staff was very friendly though. They tried to be helpful where they could with all the above.