Extended Stay America Suites Champaign Urbana

Clean

No breakfast, but I knew that when I booked. Some lights and a faucet were not working correctly. everything ok

Morning desk man was efficient and respectful. Water pressure was fabulous. Night desk man's attitude. Room reeked of smoke. Chipped n worn furniture. Dirt n grime on paint around all switch plates and on doors and trim. None of the dishes etc were in the room . You have to request them ( must be a theft problem) "sanitized" coffee maker had coffee stains inside, outside and thick on the burner plate. No dish rag to wash the nasty thing , so the husband went down to get one. None available, supposedly in the wash. Got 2 dish towels at least so I could use one as soapy cloth.

It would have been nice to have some cookware in the room. Had to go purchase some because hotel wanted to charge $50 to rent a set.

Thanks, efficient, local.

nothing everything. The room was dirty, no dishes to be able to use as advertised. Staff didn't care after I voiced my concerns and didn't offer to do anything about it.

It was close to everything The hotel was dirty, wrappers under the bed behind the nightstand,from previous guests

Breakfast was poor. Cup of coffee and a cereal bar. Laundry area had dog or cat hairs in some machines. And we found ants in the room with a kitchen. The one great point of this hotel is location.

Shower heads are terrible. You have to dance around just to get wet. Way too wide a spray and no adjustments, hard to rinse off and to shampoo... Forget it. C'mon, people love their showers after traveling and these just aren't enough, I'll go elsewhere just for a decent shower. Will say beds and pillows were comfortable and rooms were clean. Staff was friendly and helpful. Fix the showers and I'll be back

The location was good with plenty of dining options. It was accessible to many business and restaurants. The rooms and hallways had a musty smell and carpet seemed to be worn.

The location. That I had to put my handicap husband on a luggage cart to get him to the handicap room because it was far away from the elevator and he couldn't walk that far, and they had no wheelchair on site.

Nice

Location Help desk

Comfortable bed/pillows Quite Receptionists at evening/night. Looked and smelled bad. Did not feel safe at all. WIFii was not good.

Plus open a gym center.

The staff was especially helpful and welcoming.

Cheap place to stay for a quick trip to UIUC Loud - property next to 2 major big box retailers that receive large freight deliveries all night long

Very clean, great staff, always help and go beyond for me when they can!

It was a different kind of hotel compared to what I was expecting, but it fit well with my particular wants for this trip. I was told ahead of time that there'd be no daily housekeeping, for example, but I'd intended to ask for an exemption to that, anyway. Staff was polite and helpful and there were enough spare trash bags included that I didn't have to ask for more. Price was good, too (set, I suppose, for longer stays). I'd go to another if the opportunity arises.

The first room they checked us in had a very loud noise, the receptionist tried to convince my husband that nothing wrong with it! We said we can’t sleep in this noise, they showed us another room that is smells. Finally got a better room around 10:30 pm. The first room had a dead cockroach! The second room had behind the night stand Reese cup’s wraps.( I have pictures!). We didn’t try the breakfast because it was pre packed so we didn’t thing it is worth waking up early to grab it! By the way, no shampoo in rooms you have to go down to the front desk to ask for a couple of them. They don’t give you this information when you check in. You go to your room and get in the shower then you will be surprised that there is no shampoo! Only a soap bar.