Homewood Suites by Hilton Phoenix/Chandler

Room was spacious. Great staff.

Clean rooms and friendly customer service

I showed you and they said I was marked as a no show and that it canceled the reservation why hasn’t it canceled here

We met our room with a broken carbon monoxide detector. Staff tried their best to find a replacement which took several tries. Once repaired we found that our main bedroom had a broken air conditioner which was replaced by the loudest portable air conditioner I have ever heard. The ceiling in that same room was covered in caked on dust. This was disappointing when we just needed a place to lay our heads as we traveled. Staff was nice but it was apparent this property needs updated.

Having to pay for overnight parking

A few issues, but nothing serious.

Staff was pleasant and helpful. Room suites were functional and excellent for the price.

The customer service and the clean room The toilet needed maintenance

The absolute worst part was they have the nerve to charge for parking…in Chandler! I have stayed at the Biltmore numerous times and they never charge for parking. This owner is a “slumlord”!!!! Please know, I don’t leave poor reviews unless truly earned!!! This hotel earned it.

it was very close to everything we wanted to do I was not thrilled with the fact that they charge you $15 a day to park there

Having to pay for parking was a JOKE!!! The facility was not in an area where there should have been a parking fee especially when you had to share space with the 2 restaurants next door. Totally ridiculous fee.

Good

The staff was nice, but the place is very dirty and rundown. You can smell time to time the marihuana odor. We realized , it was the guy who clean the rooms.

Clean room , Breakfast, kitchen

Breakfast was amazing. Able to vary the food every day.

Suite was nice. The separate living room an kitchen were nice and comfortable. The hygiene dispenser were low

Clean room helpful staff overall good experience

We never got our bedding changed in the four day-stay although we asked for it. My wife said there was an odd smell to the bedding. The housekeeper who made the bed, but refused to change the linens on Sunday, was obviously irritated that we asked her to change the bedding due to the smell. The flushing mechanism on the toilet sticks & wastes a lot of water. It should be fixed. On the positive side, the breakfasts were excellent & elegant. Kudos to the kitchen staff! The room was clean and comfortable, except for the odor in the sheets

There was a leaking toilet that maintenance wouldn’t fix water was on the floor every time we flushed

Just perfect 🙏