Homewood Suites by Hilton Phoenix/Chandler

⭐️ 1 STAR — Extremely Disappointing Experience I have stayed at this hotel so many times that I’ve honestly lost count. The last time I stayed here was in July, and I returned again in August. Unfortunately, this was by far the worst experience I have ever had at this hotel. I checked in on Friday, and as soon as I entered my room, I realized the air conditioning was not working. I immediately called the front desk, and an employee came to the room. He confirmed that they were having problems with the air conditioning. I asked if he could move me to another room or have maintenance come and fix the problem. He simply told me no and said that there were no other rooms available. What was even more frustrating was that I could clearly see on the hotel’s app that there were rooms available. He told me that if I didn’t want to stay in the room without air conditioning, the only thing he could do was cancel my reservation. I was honestly about to cry. I had traveled from New Mexico with my two babies—one a newborn and the other only two years old. We were exhausted after traveling, and finding another hotel at the last minute was extremely difficult. I repeatedly tried to give him different options and asked him to please find some way to help us, but he never showed any intention of helping. His attitude throughout the entire interaction was rude, dismissive, and even mocking. There was absolutely no empathy or concern for our situation. I even asked him why, if they already knew they were having problems with the air conditioning, they had not notified me beforehand or canceled my reservation instead of letting me arrive with two babies and then leaving me to figure everything out myself. His response was that it was not his job and that it was the company’s responsibility. He also told me that he recommended I not come back to the hotel because, in a few months, it supposedly wouldn’t even be usable because of how old it was.

the location was good for what i needed. the check out was quick. it didnt mention anything about paying for parking which was dissapointing. the air conditioning in the room didnt work so we requested to swap rooms, the front desk said itd be a 2 queen room since we were in a king suite, the room ended up being a single queen and i still paid the king room price. the check in guy was a total creep and made us feel uncomfortable during check in, preventing us from wanting to go back again.

Bad

Check in was easy Everything else. The rooms are filthy! Listen to me, they are FILTHY! Visible dust hangs from the "popcorn" textured ceiling. There's dirt along the edges and corners of the walls. The room smells musty. The room's AC doesn't work, so there are portable ACs in the room that don't circulate enough air. In the middle of the night, the room filled with the scent of gas. The clerk said she could come and see what was wrong, but she was clueless too. She thought maybe the curtain was blocking the AC and that was causing it. We won't visit again.

Clean and tidy, but note some staff was not very friendly/helpful. Have to pay for parking as well :(

Wonderful staff, morning chow not too bad, easy access to freeway, eats place nearby, quiet room and clean

The staff were very nice. Our room was a good size, but the beds were not aligned with their boxes, so part of it hung out in walkway (?) The bathroom sink faucets turned at the base instead of at the lever--so we had to pull hard to turn. Swimming pool needed to be cleaned. For one night it was suffice.

The room’s A/C would not cool properly and stayed around 77°F. The shower barely drained, leaving us standing in backed-up water while showering, and the main sink also would not drain properly. Even worse, we found what appeared to be blood stains in the room. We have photos and video documenting these issues. Traveling with a sick baby and a crib made simply packing everything up and changing rooms extremely difficult, which is why we dealt with the conditions and reported everything afterward. I contacted both Hilton and Expedia. Hilton opened a case and told me there would be follow-up, but I never received one. Expedia documented the complaint as well, but there was no meaningful resolution there either. This wasn’t a minor inconvenience or one isolated maintenance problem. Multiple basic aspects of the room were unacceptable, and the lack of follow-up afterward made the experience even worse. Based on both the condition of the room and how the complaint was handled, I cannot recommend staying here.

Nothing

Everything Nothing

hotel in general-room specifically was clean at OK level...not top notch + bathroom sink leaked...informed front desk on Sunday = "engineering not avail until Monday" - never heard back on repair (checked out Tuesday AM) + parking fees in general

The staff were friendly and helpful, the area was nice, the hotel was clean and visually very pleasing. I wish the bathrooms had locks on the doors.

I wish the bathrooms had locks on the doors?.

Exceptional

One of our go to places to stay when my son's travel team is in the Phoenix area. Great location and access to surrounding stores and places to eat. Breakfast is usually on the plus side but this last time was a bit slow on the service and the juice machines were down. Still a great place to stay though.

The staff was very nice breakfast was ok daughter wanted waffles but that was not a choice. The beds could have been better but over all kids had fun

My family and I arrived and noticed it was well maintenance. Staff was very friendly and breakfast was delicious. I really enjoyed their coffee pool/hot tub was vary clean our room was nice divided room bed was comfortable

Everything, free breakfast, clean, has pool. Nothing

We had an issue with the toilet in our room and the maintenance man Kent came and fixed it immediately. He also saw we were low on towels and bedding and brought us replacements without us needing to ask. He was absolutely amazing and made our stay so much better!

Esta Cerca de Centros comerciales y tiendas Muy mal el tema de la limpieza, cabellos en el baño, cosas abajo de las camas, muebles viejos