Homewood Suites by Hilton Phoenix/Chandler

One of our go to places to stay when my son's travel team is in the Phoenix area. Great location and access to surrounding stores and places to eat. Breakfast is usually on the plus side but this last time was a bit slow on the service and the juice machines were down. Still a great place to stay though.

My family and I arrived and noticed it was well maintenance. Staff was very friendly and breakfast was delicious. I really enjoyed their coffee pool/hot tub was vary clean our room was nice divided room bed was comfortable

We had an issue with the toilet in our room and the maintenance man Kent came and fixed it immediately. He also saw we were low on towels and bedding and brought us replacements without us needing to ask. He was absolutely amazing and made our stay so much better!

Room was spacious. Great staff.

Clean rooms and friendly customer service

I showed you and they said I was marked as a no show and that it canceled the reservation why hasn’t it canceled here

We met our room with a broken carbon monoxide detector. Staff tried their best to find a replacement which took several tries. Once repaired we found that our main bedroom had a broken air conditioner which was replaced by the loudest portable air conditioner I have ever heard. The ceiling in that same room was covered in caked on dust. This was disappointing when we just needed a place to lay our heads as we traveled. Staff was nice but it was apparent this property needs updated.

Superb

Having to pay for overnight parking

A few issues, but nothing serious.

Exceptional

Staff was pleasant and helpful. Room suites were functional and excellent for the price.

Exceptional

The customer service and the clean room The toilet needed maintenance

The toilet needed maintenance

The absolute worst part was they have the nerve to charge for parking…in Chandler! I have stayed at the Biltmore numerous times and they never charge for parking. This owner is a “slumlord”!!!! Please know, I don’t leave poor reviews unless truly earned!!! This hotel earned it.

it was very close to everything we wanted to do I was not thrilled with the fact that they charge you $15 a day to park there

I was not thrilled with the fact that they charge you $15 a day to park there

Having to pay for parking was a JOKE!!! The facility was not in an area where there should have been a parking fee especially when you had to share space with the 2 restaurants next door. Totally ridiculous fee.

Good