Extended Stay America Select Suites - Charlotte - University Place

They is need to up the game on clearance.

Nothing Jerika had a very nasty rude attitude. The whole hotel was nasty and disgusting the app and the facilities says absolutely no smoking the whole place smell and look like a smoke shop. Just disgusting disrespectful nasty Everything

The fact that they said there was a $25 pet fee but didnt say it was per pet. I had 3 small dogs. Had i known I would've been charged an extra $75 plus taxes i would've chosen somewhere else to stay. The pet fees and taxes were the same amount as the charge for the room. Ridiculous. Room was $116 for 1 night. Next day check my bank statement and it was $230. Are you kidding! They were not honest about pricing. My dog didn't mess in the room one time!! We left that room CLEAN. Never stay there again. Oh and the elevator sounded like it was going to die and take us with it.

The room smelled like an ash tray, there was roaches in the room, the appliances were disgusting, and there was trash all over the property. I couldn’t even leave my stuff in the room while I was at work for fear of bringing roaches home.

Nothing. All they do is fight with guests they have roaches and the manager who drives the red SUV is RUDE Everything

Nothing

The front desk was closed when we arrived so we couldn't get into the lobby. It would have been helpful to know about that when planning our trip. We tried to use the kiosk in the entry to check in but it was awful and didn't work. Finally a maintenance person or something let us in and eventually someone came to check us in. The towels were all stained so we asked the front desk to replace them and they did and were nice about it. We saw from signs posted around that we needed a parking pass so we asked the desk about it when replacing our towels and she told us that we definitely needed one or we would get towed and it would cost $500 plus more every hour it took us to pick up the car. Why didn't she tell us that when she checked us in 30 minutes prior and give us a parking pass? No idea but if we hadn't gone back to replace the towels, our car would have been gone in the morning and we would have owed 1k+. The hallways were dirty and smelled weird, and the place is pretty old. The room itself was clean enough and the TV worked so it all worked out. We didn't spend much time in the room beyond sleeping and breakfast. I probably wouldn't stay there again but it was decent considering the price. Next time I'd rather dish out for a better hotel honestly.

Roaches roaches roaches thats a major problem and I have pictures. I was disgusted seeing them and taking pictures its ridiculous

the room was not adequate I got false advertisement I thought we were going to have kitchenware kitchenette was okay table was broken in room no chairs but one no blankets no shampoo nothing like that this room sucked. There wasn't anything positive about this stay.

For the discount price: the stay seem reasonable; however the cooktop need repair, chair broken,

Please help!

it was nothing i didnt like

Trash.\n Cans were full of trash bathroom was not clean tallet seat hanging off. There was no dishes in the cabinets cause they said they don't allow them in there, but it stays in your hotel abilities that there will be food dishes and if you ask for them like the paper says in the hotel, they say they don't have none. Very trashy, dirty place always were very dirty.I would not stay there

The rooms were disgusting, the other guest around the hotel had no respect for themselves, others, or the staff. Don’t get me started on how people treated the hotel building itself. This place is run down in a part of the city that should be maintained and managed by people who care about their environment. If I could give zero stars for this hotel I would. Almost $100 for absolute dog water.

Staff was rude. It smelled of weed and pee. Dirty

No comment. Outside of the property itself was littered with debris and there was no one to clean that up.

Rooms need to be updated, my curtain didn’t work so I couldn’t let it down

The staffing, the cleanliness, the manners, the side door being open all the time for visitors without keys, thin walls, bathrooms are very dingy, the breakfast bar is terrible, I’ve seen numerous amount of roaches. Bad quality for the pricing!

The room had roaches everywhere

Upon check in, this black female with one lovely waist high canine checked in breaking in line directly behind me. She had the room three doors down. She was challenging me to her youthful spirit game of who is paying for this. Since she was given a double room, if she wished to stay longer, she would have to change rooms. She did not see the light very well. My sense of humor for the first night consists of canine advertising until I believe the canine had gone to sleep on it's own bed. Who cares about her. Then Robert Downey Junior standing by the back door where the alarm sounds off followed Gweneth Palthrow in to accept one canine was in. End of discussion. The excitable air left that day around high noon.