Tru By Hilton Chattanooga Hamilton Place

Nice & cozy

The location was great. Everything was fine.

I enjoyed the location of the hotel. Everything was great

My kids loved the breakfast. Water is available on the bar, and it is fantastic. I did not care for the location of the hotel. We were in town for a soccer tournament, and I sadly made the assumption that the hotel would have laundry available. They did not have laundry available to wash my son’s jersey. The rooms are very small. I had noisy, obnoxious, neighbors, but the hotel staff did address that when I asked them if I could move to another room. The noise came around midnight when the couple next-door was loudly playing Keith Sweat and talking and laughing.

Exceptional

Did not find the mattress or pillows comfortable in first room, Changed room and mattress was better, but pillows were not.

Very good

The bed was comfortable. All of the linens and bathroom were extremely clean. Staff were friendly and even though we checked in late (close to 10pm) they were just happy to see us and answer our questions. I wish the pillows were a little bit more firm... Or that we had at least two more. I felt like I sank into them.

It was run down.the breakfast was decent. If you are looking for a comfortable place to stay this is not for you

After a long day, I usually like to check in, grab a snack, and head to my room. When I arrived, however, the snack selection was almost completely gone, with very little available for purchase and no visible vending machines as an alternative. The front desk greeting itself was kind and welcoming. Unfortunately, the condition of the hotel quickly became noticeable. As soon as I stepped onto the elevator, there was a spilled, sticky liquid on the floor. In the hallway, several of the ceiling lights appeared noticeably misaligned. Once inside my room, I found areas where the flooring was coming up, possibly from what appeared to be a previous HVAC or water leak. The light connected to the dimmer switch repeatedly flashed, and the ironing board was visibly dirty. Checkout was also frustrating. The hotel's system was down, so I was unable to confirm my final charges or receive my folio before leaving. I ultimately had to leave my business card and trust that the final room charges and receipt would be handled correctly and sent afterward. The parking lot could also use attention. I would estimate that roughly 50 to 60% of the parking area had little to no visible striping, making parking unnecessarily unclear. The staff interaction I had was pleasant, but the overall experience made this stay disappointing.

Superb

It looked clean and cared for The property was fine

Very comfortable and clean and easy to get around The squeeze bottles for soap and shampoo. My arthritic hands could not get the soap out

Room was nice anc clean and breakfast was OK. Shaddy hotel next door I did not feel my car and belongings were very safe.

Much improved over our last stay. Front desk staff were very nice. Breakfast was fresh offered good options.

Nice room, very comfortable bed, everything was great. The staff was very nice and helpful. And a very reasonable price.

Exceptional

Superb

I really enjoyed my stay! The property was clean, spacious, and had no weird smells or issues. Everything was comfortable and well-maintained. My mother and I had a great visit and stay for the night. We had no problems at all and would definitely stay again! No complaints!

The price was inexpensive The hallway smelt like pot, the door to get in near the elevator did not lock. Very unsecure.