Fairfield Inn & Suites by Marriott Chesapeake Suffolk

When we travel, we ALWAYS stay at a Marriott Holiday weekend sold out hotel - NO Towels, had to ASK for towels 3 times, was told they had no clean towels or wash cloths and was waiting for them to finish washing. They brought up BLUE POOL TOWELS/ POOL was closed, Bugs in my room. My Kids had to KILL a COCKROACH!!! Not to mention I lookup at the ceiling and it was a BIG bug in the ceiling LIGHT fixture!! The lighting was so dem I had to OPEN the curtains to get LIGHT from the sunshine. Room was not CLEANED - the prior guest DIRTY Socks was under the bed and food. The refrigerator was so FULL of ICE we could not put our water bottles in to keep cold. Breakfast was awful - down stairs at 8:30am and breakfast was not replenished had to ASK for all items to be replenished and counters cleaned. The Hallway was SOOO HOT it felt like a sauna each time we opened our room door. The front desk staff act as if I was asking for something out of the NORM and was bothering them. SOO very disappointed.

Clean room but the bathroom had an old tub that had chipped bottom, on several spots , looked like paint chipped off. Made is uncomfortable to soak in tub so just took shower. Other than that , great hotel!

The staff was neither friendly or helpful when we checked in after a long day of traveling. We asked some questions about the area .The front desk staff looked ,like they were put out .We had 100% better customer service at Drury Inn in Glen Allen ,VA a week ago ! I am a Marriot Rewards member .We will never stay here again.The free breakfast was a huge disappointment .

Room was clean and spacious

I was unable to sleep in the bed the first night as there was a blood stain on the comforter and there was no maid to change it out. No maid on site during evening hours

Great location and nice facility

Great experience! The front desk staff was exceptional!!

Not bad, it’s good for the price.

I booked a suite for me and my two aunts everything's clean beds responsible for Stafford accommodating, especially to my aunt who had allergies to feather pillows we were able to get fresh linen daily and the breakfast was good

Some channels on the TV we’re not available

My stay at this hotel took a turn for the worse at check out. My reservation was already paid for, and at checkout I was charged doubled what I already paid. The young lady who checked me out, charged me an early checkout fee, and denied she made a mistake. I did not checkout early. After my card was charged double the fee I initially paid, I asked to speak with a manager. A manager was not on site and I was given a card to call the next day. I called the next day, spoke with the front desk, only to be told that the manager was not available, and to call back later. I called again in the afternoon to be told the manager was in a meeting, to call back in a hour. I finally spoke with the manager and I was assured that I would receive a refund. Three days went by and I did not receive a refund from being charged doubled, and no one from hotel reached out to me. To get a response from the hotel and my refund. I had to submit a claim to my bank and to the cooperate office for this hotel. This is an unacceptable and unprofessional business practice. This has caused me great distress and disappointment in how I was treated in this matter. I would not recommend this hotel to anyone.

Accommodations were good and staff very helpful, even made pot of de-caf coffee in the evening.

No pool …very limited exercise equipment

Room was clean and breakfast was ok Hotel listing shows pool, pool was out of order...please repair

Whenever I come to Chesapeake, VA. This particular hotel is the place, I prefer to stay. The beds are comfortable, the rooms are pleasant to stay in.

Pool was not open as promoted, housekeeping had to be requested for daily cleaning, hotel points were not added to Marriott Bonvoy account as promised

Best motel breakfast I've ever seen!

6 night stay. Staff were very nice! But…We had a suite that would sleep 5. Reservation was for 3 adults. We were only given 3 towels and 2 washcloths when the room was cleaned. I had to continually ask for more towels and washcloths. Most of the time being told they didn’t have any washcloths available to give me. Room only had one small wardrobe with 5 hangers in it, not nearly enough space or hangers for 3 adults let alone 5. Frame on one of the beds was broken, still slept ok but mattress moved around and had to continually be adjusted. No vent fan in bathroom. No hooks in bathroom to hang robe or towels. A lot of wasted space and poorly designed and cramped room for 3 adults let alone 5. Room had not been deep cleaned as we found a tennis ball under the couch and some of the wall light fixtures had quite a layer of dust. Treadmills in Gym were FILTHY and nothing available to use for cleaning before and after use. Laundry room was fine but the door didn’t lock. Had a room key card entry box but it was deactivated. Breakfast was good.

Breakfast was the only good thing about this hotel This hotel was a nightmare that I can’t wake up from. I was charged almost $900 at checkin, for a stay I prepaid for. The comforter had holes in it. The shower leaked all over the bathroom floor. I was charged another $740 2 days after check out because of a “glitch” in their system.

Breakfast is great, staff is friendly and