Courtyard Cincinnati Midtown/Rookwood

Really nice hotel A bar would have been nice

This hotel is one of the worst I have ever stayed in. Upon check in, I was threatened through the whole process. Then I was told that I would have to park across the street in a parking garage. Then I was told that I had to put the card on the dashboard and park in a specific space that did not have certain labels on it. Ok but then the guy proceeded to tell me that if I parked in the incorrect spot or forget to put the card on the dashboard my car would be towed and they would not know and so I would not know either. I asked for handicap parking spots and he said if you can find one. They had only five spots for a hotel of four floors. I have a special need son that is 30 years old and we travel with multiple medical equipment. I had written that on the check in information like I always do. I was very clearly seen on my reservation from the email that I received from the motel but they "could not" see it. The note said that I had a special need child and we need near the elevator please or on the first floor. We were placed on the top floor in the room farthest from the elevator possible. With the statement that is all we have. No apology or how can we help you get the equipment upstairs - NOTHING. Then I was told that i had only 30 minutes to unload my vehicle in the front period - no longer. Or I could park across the street and bring everything across the street. That was only only the beginning of the threats. No breakfast available unless I paid $20 each.

The only complaint I have about my stay. Is lack of coffee in the lobby.

Great staff and great location

Bad

Good

Clean, friendly staff Na

Clean room, great staff. Great hospitality

Safe area

Nothing to say

Great place to stay

This is a great property that’s conveniently located between Norwood, Oakley, and Hyde Park. It was very and not extremely busy! Hate that you have to pay to park but that would be my only complaint.

Location location. No greeting, not a very hospitable or welcoming hotels. No one asked how was my stay.

Nice room.

It was very clean and the staff were very nice The bed was in an weird position and it was hard to watch TV and there was no complementary breakfast

I had to go to the reception desk to have the thermostat temperature adjusted as my room was cool for me.

Exceptional

How close to my destination Parking