MainStay Suites Cincinnati University - Uptown

the staff was really kind!

Overall good experience for the price

Everyone that worked there from the ladies preparing breakfast to the front desk to the cleaning people, they were all so friendly. It made our stay that much better!

The workers were all very nice and polite. As soon as we walked in the door, the smell of marijuana was very strong. Upon check-in, we were informed that the water would be turned off at 8 a.m. While I understand that this was due to city works and surprised the hotel as well, there was no communication about this matter before check-in, no offer of compensation, or the opportunity for free cancelation. The room was clean, but the toilet did not refill properly. We had to open the tank and pull up on the fill valve every time. The other guests on our floor were extremely loud with music thumping and yelling until about 12:30. They stopped for a couple hours then at 3 a.m. it all started again even louder, with people in the hall as well, and did not stop until about 5:30-6 a.m. When we came out of our room in the morning, the floor we were on also smelled strongly of marijuana which made me, who is very pregnant feel quite ill. I understand that this is supposed to be more of a budget friendly hotel, but I will happily spend more money next time to stay somewhere else.

The rooms was nice and clean and pool was good The breakfast was nasty could be better in the beds are very uncomfortable

Clean. Easy access. Great sleeping accommodations. There were no concerns.

Tried to get a cart before 4pm check in time. Dude rude and refused. Then came back at 4 and room wasnt ready. They let us swim. Pool area dirty. Trash laying around. Pool cold, kids shivering. Longest check in ever! Got to room (for 6) no pillow cases or sheets etc for pull out couch. Kitchen was great. Lady was friendly and helpful!

Front Desk Staff was super friendly and greeted us every time we walked thru the door. They were quick to solve the only issue we had. Which was only one bath towel for a room occupancy of 4 people. We all used one towel the first night, but the next morning the front desk gave us 3 more and apologized for the inconvenience. Only other thing was there was no hair dryer, so be sure to take your own. We didn’t HAVE to have one so it wasn’t a big deal for us. We felt safe because you had to have a key card to get in the front door or be buzzed in. They breakfast was good too. The staff that prepared the breakfast food was very friendly and helpful. If we visit Cincinnati again, we will stay here again.

Loved the kitchenette updated

The night staff was rude when we checked in. We waited at the door for awhile and she finally came from outside the building. She seemed mad we needed to check in. Morning staff were friendly but there was an altercation with a guest in the lobby that required the police be called.

GREAT some eating utensils missing - dishwasher was musty smelling

Clean and comfortable, roomy with everything we needed for a longer stay although we were only there one night. Breakfast wasn't great and the food serving area is crowded, although the dining area is roomy

The staff was very kind and helpful

Fair and decent The eggs. They were terrible

Pleasant place and nice breakfast.

The property was clean, the amenities were ok, however the location and crime left us leaving after 1 day when my car window was busted out and the official word from the hotel was “oh yeah, really sorry”

they also advertise as another hotel, but it is basically the same building

Great

Staff is very kind. Free breakfast. Free parking. There were some groups of people on my floor who made noise.