Extended Stay America Suites Cleveland Great Northern Mall

This hotel needs a complete update. The facility is clean enough but looks bad due to how aged the facility is. The room is either insanely cold or hot, no in between. No trash can anywhere in the entire room. And we found a bug in the bed. Since it was pretty late when we arrived we slept on the bed covers and just made it through the night till 5 am when we left. If I had been staying longer I would have asked for a different room, but the likelihood is that there’s probably bugs elsewhere too. I will not stay at the location in the future.

I enjoyed the stay for an emergency stay and they were really helpful when I went to check out early. I would recommend just based on their kindness alone.

Large spacious room with kitchenette.

Very clean room. The staff was 100 percent! The kitchen area was fantastic even extra special to be able to get a coffee maker with coffee filters. I would of liked more of an assortment of items with the breakfast buffet daily and individual coffee creamers not only at breakfast time but be able to get the whole day. Otherwise it was a good couple of days staying there!

I had a room with a couch and full kitchen. The beds are noisy with the plastic protection. I hate that.

Room was good, everything seemed to be clean besides the towels in the bathroom, had little black hairs and I’m not sure if a rag had red stain on it but I enjoyed my stay!

This hotel was awful the room smelled bad the sink was stopped up it had roaches crawling around when I complained about this situation the manager was really rude and nasty I do not recommend the hotel at all there was one staff that was nice that was the young lady that works in the day time she was real respectful and helpful that manager was a real character

It was close to the mall. The staff did not help me when the room that I stayed in did not have the amount of beds that the booking website said the room would have.

This place needs to be shut down. The hotel smelled like skunk. It was dirty. My room had stuff all over the wall.. it’s outdated and had musty carpet. Close this place now.

Furniture was broken down. This place did have several good restaurants nearby

I've never stayed at a hotel where the staff front desk are ruled nasty and obnoxious. Treated a guess that I had that didn't fit what they feel that should be in their hotel with disrespect. The way that a desk clerk thinks that they could talk to a paying customer

Dirty

This was a mistake. Very low lit and safety was a concern. Not upkeeped at all. Floors were vinyl and had been treated with a thick sticky substance. My shoes stuck, my socks stuck. It was not good. The "kitchenette" did not have any basics--I mean no trash bags, no paper towels, no soap, no spoons, nothing---just rows of empty cabinets. I used my time to set up wifi. Book another hotel--and LEAVE before the sun went down

Safe and everything close No bad words

Property was clean and convenient.

Never again I called the front desk asking for a later check out and they agreed next 5 min sombody was only on my door saying that they was going to call the police never ever again

Big room worth the extra money