Extended Stay America Suites Cleveland Great Northern Mall

Pleasant

The walls are thin as well so you can hear all the upstairs neighbours. The rooms generally feel quite grimey even though they were clean.

It was pretty limited Spacious rooms. Clean linens, clean wood surfaces. Economical. Floors were filthy. Took a hand towel, using latex gloves. Used dish soap, I purchased to wipe the floor in the bathroom fully took 3 times before it was no longer sticky. Carpet was dirty enough to make the bathroom floor sticky again in one day .

The room was outdated. It was dirty. It looked like it had bugs in there. It was a horrible experience.

It's dirty and the employees are rude I would definitely go to another extended stay before wasting my money!!

The location is right by Walmart is right by the great Northern mall and every store in the world is right around walking distance I didn’t like my tub. It was a little dirty. They could’ve scrubbed it a little bit more of a scouring powder, but I know how those plastic cups are but they could’ve got it. Look into his hair in my shower yuck. in the toilet didn’t flush good he had to keep flushing it like two or three times.

Perfect hotel when you want to feel dirtier leaving somewhere than when you arrived. Maybe the work they're doing will make it better but as a mom traveling with teens, I'd steer clear.

I am sure that for an extended stay this would be a fine hotel. And since that is what it’s for my review may be unfair. For a single night some of the ameneties are lacking, I.e. no ice or vending machines, grab and go breakfast only. It was a clean room and quiet hotel so those are the most important. They are in the process of updating. That is good as some of it needs painting and such.

The location was great, so many options around the area to eat and visit. Too many shady characters. People trying to give me old food and asking for money or to use my phone. And there was no continental breakfast.

Location Staff was seldom at front desk. Talking in another room. "Breakfast" was poor. Yeld into back room there was no coffee. Checked 10 minutes later and still no coffee available

Staff was seldom at front desk. Talking in another room. "Breakfast" was poor. Yeld into back room there was no coffee. Checked 10 minutes later and still no coffee available

The pull out was shot and

Definitely need to swap out some furniture lol

Suite is acceptable, have a kitchen

1. I had to request and pick up at the front desk pots pans dishes etc..... they were not in the room when i arrived. 2. I had the AC going pretty good before i went to bed and when i climbed in i was greeted with a crackling noise and very cold bed. The mattress had been enclosed in a very heavy duty plastic bag and was very cold and the sheets was very thin and was a very uncomfortable sleeping experience. Apparently the bag was for the prevention of bed bugs! I ended up going to the Wallmart across the street the next day and bought a mattress pad to put over the bag and that was a huge improvement. here is what google has to say about them: Bed bug encasements are specialized, 6-sided protective covers that completely zip around a mattress or box spring, creating a sealed physical barrier. They trap existing bugs and eggs inside so they eventually die, while also preventing new bugs from hiding in the bed's crevices.

The room booked was not available

There was dust and crud in every corner of the room. The recliner in the room had an obvious stab hole in the seat. One outlet had burn marks. Half the other outlets didn’t work. Carpet was covered in stains. Couch bed sheets weren’t changed.

the room was dated, but economically worked out for my brief stay.

Bathroom reeked of urine. Hairs on the toilet seat upon arrival. Floor has a huge dop in it that I kept tripping over.Kitchen has a musty odor.

This hotel needs a complete update. The facility is clean enough but looks bad due to how aged the facility is. The room is either insanely cold or hot, no in between. No trash can anywhere in the entire room. And we found a bug in the bed. Since it was pretty late when we arrived we slept on the bed covers and just made it through the night till 5 am when we left. If I had been staying longer I would have asked for a different room, but the likelihood is that there’s probably bugs elsewhere too. I will not stay at the location in the future.