WoodSpring Suites Colonial Heights Fort Lee

Big infestation, Toilet not fixed was leaking when I came in and been leaking since I left .

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Elevator was broken when they checked us in and was broken the entire time. Dirty room with boogers all over the walls. Would not recommend.

The kitchen sink wasn’t clean, nor the bathroom; no towels; the toilet caulk was loose and leaking, and the bed was uncomfortable; was not told that staff hours.

Front desk manager was super friendly and kind. Easy process to check in will stay again

I reserved a non-smoking room with roll-in shower and they didn't have one. The room they tried to put me in had a awful smoking smell. The front desk manager told me that the guy that was staying in the room smelled like the room smells. So, I did not stay at this hotel! Now you are not going to make it right and refund my money. I will see yoy in court.

Location Was not what I expected. Service was not that great.

In a decent location A lot of squatter types staying there long term. Insulation was bad and I could people “doing it” through the walls

The shower had hair in it, the toilet was inoperable and contained residual waste from a prior occupant, and the floor surfaces were unclean and tacky.

It’s extremely clean and quiet. Not a lot of traffic! Most comfortable place I’ve stayed at in a long time You have to pay for WiFi and to have you’re room cleaned more than once every two weeks

I enjoyed my stay and will definitely come back. I was very pleased with the cleanliness of the room and amenities. The best part of my experience was engaging with staff. The professionalism exhibited by every staff member that I came in contact with, provided the utmost customer service support. I would like to acknowledge Ty, and her leadership skills. I witnessed a few unforseen situations that was out of her hands; for instance, the key cards were not working and she had two guests in line. She was calm and communicated to us what was going on, and resolved the issues within a matter of minutes. Furthermore, in the midst of Ty resolving those issues, she assisted me with my dilemma with booking a room on short notice at 11:50pm. She went out her way, and made accommodations for my error, and was very polite the entire time. Ty's ethics, knowledge, and problem solving skills should be noted. To be frank, I would recruit her for a higher level position in my county because she is who you want to represent your business. All in all, I was very pleased with my stay.

The price is too expensive for the quality of rooms , no breakfast and I called them twice just to make sure there gonna be someone at the desk when I arrive and there wasn’t anyone ( checked in late )

The manager was overstimulated and a bit rude , but nevertheless the hotel is outdated and booking ppl with no actual manager confirming the reservations. My reservation didn’t exist

The convenience of the location was definitely a plus. The cleanliness of the hallways and some of the materials in the hotel room, but it looked like they put the best foot forward, it gives possibly an extended stay environment.

The attitude of the receptionist was crazy

They actually gave my room away the day I arrived then told me they were sold out, bit found me A ran down dirty room with wet carpetthat smelled like A dumpster. When I told her know thank you she rolled her eyes and said well thats what its gonna be or you can go down the road. WHICH I DID... NEVERRR ever would I stay at this place

Just sad

we were told this is a half way house and not a hotel when we checked in there were homeless in the parking lot living there the exterior of the hotel looks good but the rooms are horrible this should have never been a option for Expedia I am very disappointed in Expedia and i will be very carefull booking with them again

Luckily they replaced the carpet on the fourth floor. That’s where I had them move me after the first night Completely filled with S-8 housing. Smells like weed everyday. Housekeeping came one time for my entire stay while I was working there. The front Desk workers are never there or only there after 10 a.m. or whenever they feel like it. Appliances are very old some with rust on them. Will not be staying there again

Ty was amazing loved the service . 10/10 rating all together .