Intown Suites Extended Stay Columbus Oh - North

great nites rest

Nothing Everything. The room was dirty and smell like death. The manager was illiterate and didn't even know general service dog ada law. She threatened to kick me and my wife out because of our service dogs. Corporate is ridiculous and just clueless. Waiting to start lawsuit as we speak.

The only thing good about this hotel is the manager Erika. She’s very helpful and accommodating but the hotel itself is awful. Cockroach infested, the room is very dirty, the towels were stained and didn’t look clean, the bathroom has mold and everything smells funky.

For the amount that we paid probably monthly this year require a little bit more amenities, such as towels trash bags, things like that! Its is honestly OK? I could just be a little bit more cleaner but this would do until I’m able to get a house so I’m not complaining too much when I’m not real comfortable

Booking.com deducted $50 from my card but never made a reservation with Intown Suites as a result the hotel had no record of me. Upon arrival the hotel did not have my reservation and I had to wait over 5 hrs until I could get a clean room. However I requested a refund from booking.com and still waiting for my refund. Total scam artist!!!!! Booking.com deducted $50 from my card but never made a reservation with Intown Suites as a result the hotel had no record of me. Upon arrival the hotel did not have my reservation and I had to wait over 5 hrs until I could get a clean room. However I requested a refund from booking.com and still waiting for my refund. Total scam artist!!!!!

For one thing, at the time of booking, I wasn’t made aware that the office closed at 7 PM. When I read this on the confirmation I was sent, I tried to contact the property letting them know that I would be arriving late. No one responded to my email and no one answered the phone. When I arrived at the property at 7:02 PM, the floating manager, Holly informed me that I was considered a “no-show”, and charged one night’s stay. The rest of my reservation had been cancelled. She said the system automatically shut down at 7, and nothing could be done until the next morning. (Because of that, I had to find alternate lodging on the fly.) The property has a “no refunds” policy; however, I requested a refund based on the circumstances, and Holly assured me that she would put a note in my file. It has been over two weeks and still NO REFUND and NO RESPONSE from corporate. First and last time I book with InTown Suites!!!!!

Nothing but the TV… How filthy it was, how badly it smelled like weed and cigarettes inside, how my key card would stop working every Saturday night when I would get back to my room after 2:00 am from work so I would have to call and wait for someone to let me in and reactivate my card, the house keeper never cleaned my room once, she even cussed me out, the management was always rude and having attitude, the tap to pay was broken for weeks, the manager falsely accused me of tampering with the smoke detector and falsely accused me of smoking in the room, I don’t smoke cigarettes or marijuana flower, the dryers don’t work, the vending machine ate my money, and just the overall disgusting and unprofessional behavior of the staff, there were blood stains on the pillow case, and other stains on the bed sheets itself…

Nice Very comfortable

Their cleaning lady is sick so we haven't had a cleaning for 3 weeks. Once we were able to grab the vacuum but the 2nd time we couldn't. Staff is super nice. This place fits our needs so no worries.

Staff was nice The room smelled like human body odor as soon as I walked in. There were bugs on the bed and in the fridge. The walls and floors were stained. I didn't even stay. They wouldn't refund me so I left and went somewhere else. I am not happy whatsoever.

This hotel has bed bugs The hotel has bedbugs and still hasn’t reimbursed me for my stay

Nothing Very poor

Decent for what you pay cannot complain They say it's smoke free but I smell smoke iny room and I don't smoke lots of people smoke in thier rooms it is NOT SMOKE FREE

Staff is awesome very friendly and helpful rooms are always clean and well stocked.

Room clean, staff friendly

Affordable The air conditioning unit was so loud when it would cut on in the middle of the nite it woulda wake me up

Rude staff wouldnt shovel snow and ice; a$$hole neighbors playing stereo until 3:15am every night and kids banging on the walls and screaming all day long.

Nothing good The staff, reception, customer service. Alli of the are bad

Very clean nice customers service None

I enjoyed the lady who cooked the breakfast . She was nice and friendly. Also the morning front desk lady . I didn’t like the mid day front desk lady she is rude and she don’t show not one once of empathy for anybody and their situation. The manager is just as bad don’t recommend…