Sheraton Suites Columbus Worthington

Great job Sheraton! we were pleased with every aspect from check-in, room decor, comfortable beds, excellent excellent choice of food and breakfast.

We had a sewage smell in our room. We told a maid but no contact from front desk

The staff were pleasant and were helpful when needed.

Thanks for your nice hotel

AC went out 2nd day out of 4, had to leave, too hot

No ac, and the fire alarms going off. The front desk did say they would not charge us for the 6 days we had reserved. One night we had to find another hotel and after the 3rd night we checked out and went to a 3rd hotel but the manager is refusing to answer when Expedia calls to confirm that there were issues. I even tried to call and was put on hold. After 30 mins, no one ever returned to the call.

Very nice

Hotel suffered a complete loss of a/c during one of the hottest weekends of the year. The emergency alarm was triggered at 9:00pm with a mandatory evacuation ordered. There was zero information provided to the guests by anyone working at the facility as to the cause of the alarm or whether it was safe to return to our rooms. Had there been a "real" emergency, I shudder to think what may have happened. I was forced to check out and find alternative lodging late at night, with the hotel change costing me hundreds of dollars due to the short notice and late hour.

Clean rooms. Polite staff.

Perfect stay

Be sure and get what you reserved and paid for.

The breakfast buffet was great! All of the staff were very welcoming and friendly. The check in and check out processes were smooth. There was plenty of parking in the lot for us to park the car. The air conditioning worked very well and kept our room at a comfortable tempreature. The bed was soft and comfortable which made sleeping easy. In the suite it was hard to find the light switches on lamps and the wall to turn the lights on. They were not in the locations I expected they would be and made moving around the room harder at night. The outlets on the wall were also not near the couch. If they are, I was not able to find them. I had to drag a longer charging cable across the floor creating a temporary tripping hazard.

Overall experience was great. Only downside was that a large wedding party seemed to overwhelm the staff during one dinner. We decided to have dinner at The Grill but the staff was preoccupied with a wedding reception happening. Wedding guests overtook the bar areas and even started sitting at tables for the restaurant. Half our order was not sent the kitchen and the food that did make it took 30+ minutes. The staff only checked in with us once since they also had to maintain the bar for all of the wedding guests. We appreciate the staff comping our meals for the mishap but I hope management, in the future, will plan to assign more staff or close the restaurant when hosting such large events.

Loved how house keeping were very good at cleaning the room while we were out during the day

Convenient, clean, and friendly staff.

Swing shift Front desk ladies were wonderful!

Exceptional

Exceptional

Everything was really nice however the breakfast needs improvement

Superb