WoodSpring Suites Columbus North I-270

Very poor

Exceptional

Bad

Room is trashy and depressing, no cups and one set of towels for a double occupancy room. Bed was comfortable. A lot of noise from outside the hotel, people with stereos just blaring away. The staff is way over worked, check in was delayed by hours

When checking in I was told to “check the room to see if I wanted to stay there first.” Not a good sign when you’re trying to check into a hotel. The hotel was extremely dirty. Walked into a non smoking room but it had the strongest smell of cigarettes. Broken doors and locks. The bed was a cot. There was also dead bugs on the floor. I was uncomfortable to even sit down in the room yet alone sleep there. Told the staff member I would not be staying there. Was just told that they were sorry but thank you. The pictures posted are definitely old, because the rooms do not look like that now.

The staff seems nice. That there wasn't a room available after I paid for it online and arrived at midnight. They sent me to their sister hotel and then the sister hotel sent me back and said they would certainly have a room for me. Well no one answered my call and there was some sort of upset going on with someone that was staying at the hotel. I really need my money back because I didn't even sleep at the hotel and went across the street to a completely different hotel and paid for another room.

Very poor

Disappointing

Lobby smelled of weed, stood at front desk for over 1 hour before someone came to front desk just to be told that there was no rooms available, then asked for a cancelation and was lied to about the cancelation had to call my booking agent to get it canceled. Don't recommend this place to even the homeless.

Rug has never been cleaned. The mattress was awful. I was treated horribly when I arrived and charged a higher price than what was quoted by Expedia. I was told I could leave if I didn’t pay the higher price. I was required to provide a deposit . After almost two weeks week deposit was finally refunded but I had to get my credit card company involved. I called the hotel but never get an answer . May be the worst hotel experience ever

Security

Rooms could of been cleaner

Exceptional

Bad

Any port in the storm. I had no pillow cases on my pillows last night and had to go to the office this mornng to request same as my room phone does not work and no one answered when I called via my cell phone.

No breakfast provided No breakfast

The hotel is going over big renovations. I did not have room service cleaning. Not even a garbage can in the room. No clean towels and bed no change for 4 days. Too many strangers around the hotel. I did no felt safe. Bed sheets old curtains rip off. This is not a hotel it is a motel.

N/ A

Good experience... N/ A

When I got there, it was late so I was driving after hours so after midnight and there was no one at the front desk I waited a while before anyone came out to greet me. When I was finally getting in my room, it smelled like an ashtray. there was a hole in the bathroom door. Place just didn’t look clean and felt sticky. I checked out the next morning and booked a new hotel and I was not refunded any of my stay.