HomeTowne Studios by Red Roof Covington, GA

Exceptional

The lady at customer service is always nice and polite and she really takes care of any need that I may have

My toilet didn’t flush, I had to take the back off to flush the toilet, , it was noisy in the hallway, bugs was in the room we had to kill them, we didn’t have a microwave in the room, the bed was uncomfortable, and they didn’t want to give us towels or wash cloths for the next day, the attendant wasn’t mean he just wasn’t friendly, I told him I asked for a double bed he said he didn’t see it when I booked it , I showed him he gave me another unfinished room that was worse than the one I was in, my daughter had to stay in a different room all the way on the back hall with guys yelling hey baby we was terrified I will not be staying there again….

bad customer service

Head board fell off wall and hit. Me while I was asleep

Nothing staff called the police on my husband and I when I stated the beg bugs and filthy room conditions were unacceptable. Then was still charged and told I would not receive any of my money back due to not wanting my children to sleep in an infested bed. The sheet had mold stains on them and the corners of the bed had active bed bugs and larger bugs. They offered to give me another room though I refused. There were drug addicts in and out of the building and it was completely disgusting and distasteful. It’s very sad booking.com would allow such a place on their website.

Great place to stay for couple of days or weeks have everything you need everyone there was very nice and helpful

Good for the price!

Bad

Very good for a value hotel. The staff was exceptionally helpful. The room was fine. Very clean. The AC was cold. I felt safe and slept just fine. Nothing to write home about, but exceeded expectations for the price.

I made the reservation for my brother and when he came to the property there was no one in the office so he could not check in. I’m very disappointed and will not be making another reservation with that hotel. How can you sell a room and then have no one there for people to check in?

Disappointing

Bad

Nothing. The manager said he would refund me but declined the refund through booking.com. Don’t stay here People are rude. The front office lady yelled at my mom “closed” before my mom could even speak telling her out room key didn’t work. All they had was a cleaning guy more worried about staring at people rather than helping. Had no toilet paper or towels. Once again the manager said he would refund the stay but declined it. Will keep posting bad reviews until I get my refund. Don’t waste your money. Rooms smell like smoke, door barely shut and locked, kids running around the parking lot. Horrible place.

People are rude. The front office lady yelled at my mom “closed” before my mom could even speak telling her out room key didn’t work. All they had was a cleaning guy more worried about staring at people rather than helping. Had no toilet paper or towels. Once again the manager said he would refund the stay but declined it. Will keep posting bad reviews until I get my refund. Don’t waste your money. Rooms smell like smoke, door barely shut and locked, kids running around the parking lot. Horrible place.

The manager and the clerk were very helpful. They answer all the questions. They were very polite. They tried to help on everything we need, but the rooms need to get clean better. Make sure that when attendance leave they change all the cheats for new attendance. Need to Fugate more often cause the room was infected of roaches. They need to check their rooms more often for clean towels. Other than that, it was OK.

We ( 2 ladies) arrived around 2:45- I had requested a handicap room. Or a room with walking limitations. I got a second floor room with no working deadbolt, dirty towel. Grime an dust everywhere. Then we got locked out and had maintenance call kick the dust I have photos to probes is.

The room was okay , smelled really bad , after three days of constant cleaning the smell went away , it smelled like weed really bad . The staff is great , the kitchen is great , very useful . Parking is great during the day , if you arrive late , know that there is no reservation on parking spots , you have to park all the way in the back . Honest truth

This property is not available for late arrivals. My husband made a reservation. When he arrived late in the evening, the desk was closed, and he was not able to get his room. He had to sleep in the car. We have not received a refund.

Very good