Courtyard by Marriott New Orleans Covington/Mandeville

Chlorine was a little much in the pool area, burned your eyes

We stayed at this hotel during a stressful time in our life. We had to bring our dog for surgery. We live about 5 hours away. The staff was so helpful & friendly. We had to extend our stay twice turning our 3 day trip into a 7 day trip. The staff checked on us frequently. Our room was perfect. Clean, had everything we needed (even laundry lol).

Room was clean. Bed uncomfortable. Staff very nice.

Na

Location A fire alarm happened and the housekeeper on the floor could not determine if anything was really going on. She kept working. I vacated the room, outside where others were until we were told we can go back inside.. it still unclear what actually happened.

Location. Good restaurants nearby.

Liked that the AC to our room was cool and already turned down when we got to the room. Staff was great. Hotel needed some upgrades but was ok. I would stay again.

Quick and friendly staff. Everything was clean and very well maintained.

It was horrible the bathroom was dirty. The hot tub was cold and full of small children.

Everything was good the staff were great

It was very clean and staff was great

Nothing it was all nice

The shower only had scalding hot water, no cold or cool water. I reported it but the maintenance man said he couldn't fix it. The door didn't close properly unless you really slammed it and sometimes it was impossible to close the door from outside the room. The room is not serviced often and not well when it is. The cleaning staff barely do more than empty the trash, but leave trash on the floor. After my room was serviced, my door was not closed. I was out all day and when I returned, I only had to push the door opened. It was not locked or closed all the way because of the faulty door handle. I had several thousand dollars in my room. This hotel used to be very nice but it is really run down now. You expect a certain level of quality from a Marriott Courtyard hotel, and this does not meet those expectations on any level. There are many other, newer, nicer hotels in this same area. Choose one of them. Avoid this hotel.

Excellent

I immediately smelled the moldy carpets when I walked inside the door. The hallways and lobby were very humid (maybe from the indoor pool attached at the lobby?) The elevators were broken. I booked another hotel immediately. This hotel is O L D!

Elevator was out at check in on Friday and remained out for the duration of our stay until check out on Sunday. Pretty surprising and dissappointing that it was not fixed while we were there.

The property was clean and having a balcony was nice. It is an older and outdated hotel with no frills at all. The thing to know is they are pet friendly however it was a $120 for our very small dog to stay one night. That is not a deposit or a typo. Honestly outrageous.

So, I forgot the nice lady who checked me in on arrival but she was really nice. Despite her being nice I absolutely did not appreciate the fact that the key card system in the hotel went down and I was unable to get into the hotel. The first time I waited almost 30 minutes for someone to let me in, I then decided to go get food since it was so late and I was standing outside alone in a foreign place. Then when I came back it took almost 15 minutes for somebody to let me in to the hotel. My room door was unlocked and left opened with a latch m; which honestly left me feeling eerie about the stay since that is not the safest thing to do. The comforter was dirty and the toilet did not flush properly. The internet and tv kept cutting out. I would not recommend and I am not happy at all about my stay.

Room was functional, hair in tub, toilet seat up. We used as crash pad while traveling from Texas to Alabama…location was great with good food options. Probably would not stay there again for the $.

Friendly staff