DoubleTree by Hilton Dallas - Campbell Centre

It is time to replace towels… terrible.

Currently under renovation. The temporary entrance is difficult at best for anyone with mobility issues. Dust everywhere. There were spiders in the hotel room and bathroom. Zero view from my room on the second floor outside of a brick wall. What was supposed to be a “Deluxe” King room was more of a semi standard room.

The tub had water leaking on a constant leak, way more than just a drip, and they never sent maintenance to fix it even though I called them about it 3 different times. There is construction at their entrance that would have been nice to know ahead of time, but that’s about it.

Amazing stay

The staff was an extremely, not helpful not nice and very unaccommodating. The amenities or lack of amenities wasn’t very good.

clean room nice bar the ppl working there have good quality service I'll be back again and I appreciate u ppl taking good care of me I really enjoyed my stay thanks to u guys

Clean room

Always clean and great service

We got to hotel at 3:30 to check in but were told their system was down nationwide. The lobby was packed with guests waiting. They said they were sorry but did nothing else. We needed to get ready for an event that night but waited until 5:30 and heard nothing. We could not shower or dress. We were very disappointed they did not have a way to assign rooms or make Keys. We were just out of luck!!! Too bad!!! Finally at 9:30 that night they let people in rooms. Why did they not have a policy in case systems were down like doctors are expected to do? We had electronic proof of reservation but it didn’t matter. I asked if some kind of compensation would be given but they said no. They should have discounted our room, given us free breakfast or voucher for future reservation. But nothing!!! Very poor customer service.

This made the room rather warm. It never really got cold. Also, I was unaware until I checked in that the hotel was undergoing renovations. The hotel is somewhat dated and needs a renovation.

The air conditioning unit in the room was not working properly. When we arrived at the room around 6:30 pm, the temperature in the room was 81 degrees. We turned it down and went out to dinner thinking the room would cool off while we were gone, because we could feel cold air coming out of the vents. By midnight it was down to 78 degrees. We had to sleep without the covers because it was so hot. Finally, by 7:00 am the room was down to 71 degrees.

Entry to hotel due to renovation was very difficult to access with suitcases.

Decent…shower was uncontrollably hot: and looked not fully clean.

My vehicle was broken into with literally 3 cameras facing towards they need to reinforce security

Excellent overall

Excellent location for our visit to Dallas. Our activities were all north of downtown. Very close to North park Center. Dangerously close to chik-fila for the kids. We didn’t try it but the hotel had 2 TopGolf suites in the lobby!

Great Experience 👍

Ma

The staff in the restaurant were great! The people I dealt with at front desk not so much just one particular man he was horrible wish I had his name but the other staff were awesome.

Nice place to stay