SpringHill Suites by Marriott Dallas Central Expressway

I liked everything.

The services and facilities were excellent!

I was very disappointed with my experience during my stay. Upon entering the hotel, my party and I were not greeted by any staff members, which made for an unwelcoming first impression. During check-in, the front desk associate provided very little communication. The only way I knew my room number was by looking at the key card holder, as it was not verbally provided. Additionally, the associate appeared to be unwell, as she was repeatedly sniffing throughout the interaction. When I entered the room, there was a noticeable smell of cigarette smoke. The couch and ottoman were visibly dirty, and the desk had not been properly cleaned. Later, I called the front desk to request a box of tissues. Instead of having the item delivered to my room, I was instructed to come to the front desk to pick it up. In my experience staying at hotels, requested amenities are typically delivered to the guest’s room, so this was surprising and inconvenient. Considering I spent nearly $500 on this stay, I expected a much higher level of cleanliness, customer service, and hospitality. Unfortunately, my experience did not meet those expectations, and I left feeling very disappointed.

room was nice and clean staff on check in was very friendly better light was too dark when getting dressed the next day more trash cans or a bigger one

My family and I drove up, leaving the Hampton Inn Riverwalk. We enjoyed our stay there very much. And we arrived to this property feeling very catfished. Breakfast area was very small, food kept running out. Room was very spacious but very disappointing over all. This is one property we will not be visiting again. Hotel is right off of the interstate as well and was incredibly loud at night.

This hotel is in need of a refresh. Staff was very helpful and welcoming.

Our room had some bugs on the bottom trundle mattress. We switched rooms and were given a $20 credit. We will not be returning.

I love love this place the staff very friendly made the say amazing and the breakfast was great also the pool and hot a plus cant wait to stay here again

Price and location People staying there seamed to be a little trashy as a whole

I loved the walk in shower, the staff, and the free parking. I loved the room itself as well and the free breakfast!

The hotel was very clean and spacious. I loved that the room also had a trundle. The pool was small

Very well kept , maintained hotel. Service was good , staff are very helpful.

Everything is nice Snacks and things is high.

Very good

Very good

Overall nice stay & nice location. But there were a few dirty spots that I noticed in the room

The staff were friendly and the hotel was nice and clean. Our room was big enough to comfortably fit five of us.

I hav stayed there many times.

Exceptional

The odd location but it worked out overall.