Holiday Inn Express Hotel & Suites DALLAS WEST by IHG

The main thing I look for when getting a hotel with children is the pool and hot tub. This is an indoor pool and the water was freezing, and I’m not over reacting, I jumped in and got straight out. The water was like ice water. So disappointing. Hot tub was nice and hot tho. And Breakfast was very good lots of options, and they kept the place very clean. Elevators did stop working on the third floor.

Limpio y ordenado. Asequible y Buen servicio

DO NOT STAY HERE! We got in late, after 10pm and unfortunately leaving wasn’t an option because after a long day of driving our kids were tired and cranky. The room we checked into was disgusting, particularly the bathroom. Hair was everywhere as well as mold and rust. I immediately reached out to Travelocity about this issues, who were also no help.

Clean room, clean bathroom, delicious breakfast

Room was clean. Great customer service. Bed was comfortable.

The rooms were not the well maintained or the cleanest. Two towels that were supposed to be clean had stuff in them and on them, mold under the sink lip, stains on the counters, chips in the shower with mold that weren't repaired. The real kicker someone's fake eyelash on the nightstand by the bed.

We got hungry last night after swimming in indoor pool, we went to Whataburger (open 24 hours) right behind the hotel. If it wasn't so late, we'd have walked. My only concern was the water temperature of the pool, it's too cold. The Hot Tub was amazing

Rooms are good and clean but facilities like the pool and gym need some work. Personnel should read some hospitality books.

And on close Walmart and places to Eat

Everything was absolutely great except the wifi. We had 2 grandkids with electronics and the wifi kept dropping signal.

Exceptional

Cleanliness and good value Nothing

Exceptional

The location was very nice The Breakfast & parking was terrible

Great location from hospitals without the crazy hustle of downtown. Walmart and other convenient places close. The temp in rooms was muggy and not cool

The Breakfast & parking was terrible

Good

The beds are extremely comfortable... The breakfast was very good. The hallway near the elevator lobby smelled like raid. The smell is like a pest-control smell and if would be nice to be able to log into my netflix account......That wasn't an option..

Room was spacious but i think it needed a vacuum. Some small maintenance needed, leaking ac unit, handle in shower popped off, some mold on top of toilet tank. But it was clean. Next to interstate easy on/off. Next to a Walmart that was the busiest walmart shopping plaza I’ve ever seen(and we’re from Chicago!) Lots of traffic! room quiet though despite the heavy traffic and closeness to hwy.

Breakfast was ok