Quality Inn & Suites I-35 E / Walnut Hill

And the staff/management was completely unhelpful in issuing a refund for the final night of my stay, even though the issue with my reservation was discussed more than a month out from my arrival, and I was assured before arriving that the issue would be resolved once I got here. I booked my stay through hotels.com, and even with their representatives talking to the hotel management, the refund was denied. I will never stay here again, and I strongly recommend no one else does, either.

Nice place They didn’t have my room ready so I had to pay double and I still ain’t get me refund on the other room I didn’t get

Not much The elevator wasn't working when we got there and we were never informed so I had to take myself and my wife's luggage up four flights of stairs. All they did was say "sorry for the incovenience". The room was horrible - crooked picture, dirty bathroom, stains on sheets, etc.

Rain started seeping through our room. The first room we were in smelled moldy. The dining room had cockroaches crawling around. The pull out bed mattress was really stained. The bathroom door knob broke off. My family of 4 didn’t haven’t enough towels. Overall, this property needs major update on maintenance and you get what you pay for.

Nothing Everything

Breakfast was the most basic I ve ever experienced. Its definitely more a motel geared towards car drivers. Its a long way out of downtown and the Dart line is 25 min walk away. World Cup prices!!!

Older property, but well maintained overall. However, the two main reasons that we chose this hotel were the full breakfast and indoor hot tub. The pool and hot tub were closed for our entire stay, and there were no hot breakfast options left except for waffles when we arrived at breakfast a full hour before it ended. It’s fair to say that it was just bad luck, but we shouldn’t have to get lucky to receive the amenities that we were expecting.

The best part was the service. The staff were super helpful and kind. Helped me fix my child's toy and got my room cleaned even though it was a bit late The property needs some renovations. The pool was also out of order, which was a shame.

Spacious rooms and great for family of 5 with 2 queens bed very recommended it just rightnear to the highway

The breakfast was good. We game for my kids soccer tournament and I love the hotel because it’s 3 mns to the park. Overall, the rooms need to be painted and the bathrooms need a lot of attention. All the power sockets need to be replaced as it does not hold any plug.

The second room was not much better. There was a hole in the floor, the AC unit was extremely loud so we could barely sleep, and we even found bugs on the bed. We ended up having to go buy bedbug spray ourselves. When I spoke to the front desk employee about the issues, his response was basically, “you get what you paid for,” which was very unprofessional and disappointing. The replacement room at least seemed cleaner, but it still had mold on the walls. Overall, this was a very uncomfortable experience, and I would not stay here again.

Nothing Location, window didn’t have good curtains for black out lightning

Good Good

There was no breakfast not even coffee and staff was rude not worth the price .

Nice

Terrible, customer service. No towels available. Very bad odor thru the hotel. Wall's paint bubbling and chiping off. Elevator floor title cracking and coming off. Smell of burnt marijuana above. Noise came through the windows. Terrible experience.

Breakfast. Need more options as well as keeping it stocked. Inwent down at 7:30 and there was nothing left to eat.

i travel for work usually i prefer stay close to airport and breakfast included so i can have a meal and get to wor in the morning. the world class breakfast claim fell flat once i woke up to go it was waffles and juice coffee no bread no eggs nothing just empty table though it had the hot plate and other appliances sitting with nothing in or on it. i asked the front desk, the answer was, sorry sir we didnt get the delivery”. nothing change the next day except there was cheapest white bread. front desk personnel change every 4 hours i noticed. i guess some cheap labor on part time schedules. overall i wud say the motels industry have lost their edge and american charm. long gone the days. it feels like this motel industry is taken over by some alien entity and it aint good old american charm. its something else definitely. lesson learned next time pay some extra money and or compromise on distance from airports but definitely will rent a room in HOTEL.

It was cool, I'll go again