Sonesta Simply Suites Dallas Richardson

What can I say

Firstly. The hotel is DIRTY! The bathroom tub had black footprints in them. The room was HOT the air only worked at night. Staff was RUDE when asking for extra bath towels

Had a great check-in process. Everything went smoothly and the lady at the front desk was very sweet. The only reason I didn’t give 5 stars is for 1. We had some issues with the electricity/lights our second day there and for 2. The woman that worked at the front desk the next morning was very rude and short with me when I asked to swap towels for fresh towels. She needs better customer service skills. But overall, stay wasn’t too bad. I would stay again.

The room itself was quite nice. hallways and stairwells smelled a little wierd and had trash.

Nice clean room, helpful staff.

I did not like having to pay $150 for a pet when that was not clearly communicated on the website. My room smelled like smoke. The overall stay was fine

We were not able to spend the night as the lobby and our room were so over scented we had to leave and find another hotel

Rooms need to be more clean

The bathroom was dirty with hairs on the bathtub and also smelled of cigarettes

1st time was great, but this time, even the room was clean, the bathtub was a bit old, the AC was noisy and the carpet was a bit dirty....nothing to worry about ...just not as pleasant than the 1st time stay

Location Stuffs are unprofessional

WiFi doesn’t work 95% if the time. If you want or need WiFi, DO NOT STAY HERE.

Karen at the front desk was extremely friendly, helpful and professional. Hallways on upper floors were unimaginably hot and were NOT air conditioned at all. The carpets in the hallways looked like they hadn’t been vacuumed in a week. WiFi is non existent 95% of the time. I had to relog into the server with a password every time I tried to use the WiFi. If you need WiFi, DO NOT STAY HERE! Sketchy homeless people just outside the hotel. A cemetery borders the parking lot. Traffic noise is extremely loud. Rooms are immaculately clean and the AC is great. Endless hot water and great showers earned 1 star alone. The kitchen is great.

Loved my stay, small inconvenience when checking in. But other than that everything went great.

Aside from the floor being flooded when we got there, we were moved to a different room immediately. Ron was nice, cool and very accommodating. Will return.!!

Ok

Poor customer service, no pool, AC didn’t work well in my room.

Great staff, Clean, Quiet rooms, safe parking, and nice location.

The stay was fine and the and was covinience location.

Spacious suite. Great quality for the price.