Hyatt Place Des Moines/Downtown

staff was extremely helpful

Na

Room clean sofa bed had clean sheets but also sheets from previous guest still present (not good). Room and adequate for overnight stay, Breakfast basic.

Nice stay at the Hyatt Place in downtown Des Moines. Great location, very walkable. Large room, comfy but creaky bed. Would not have a problem staying here again. Included breakfast but can't speak to it

It was a good experience. We didn't eat breakfast and parked in the 4th and Grand parking ramp for $10.00 per day.

Poor

This hotel was disappointing. The room was not very clean. The sofa was old and dingy. Only one elevator worked. The treadmills were both broken as was the ice machine.

Rundown. Can’t turn on the shower without getting wet and leaking from outside of the door. Unless you have the shower head just right, standing water in bathroom. Tiny sink. Turning on water in sink makes shower cold. Room was very run down. Not worth the money spent.

The staff And location It was over priced The towels were very hard The blankets were thin They didn’t even have shower caps And it was 300 a night

Bad

Our stay was decent overall. The biggest downside was the parking situation. Parking is located in a garage across the street, but that wasn't disclosed when we booked the room. It would have been helpful to know that in advance so we could plan accordingly. Aside from that, everything else was fine, and we had a pleasant enough stay.

Very good

The young lady at front desk was amazing, full of local suggestions and simply kind. Parking was a surprise. I pd $30 for 'hotel' parking for the 1 night. Kinda threw me off yet was a great stay overall.

Very good

Room clean but dated

The room was perfect for our needs. The staff that was there for check in was amazing. Parking for check in was not ideal. There was very limited parking to check in. We were able to take the skywalk to Casey's Center. Which is exactly what we needed.

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Exceptional

The rooms were large, comfortable and well lit. However we had to have our room keys rekeyed three or four times. The first time we were told they were getting a new system. The next time, we were told not to leave the key near a cell phone or credit card. So does that mean I had to use a separate purse just for the room key? The pool was a small lap pool so only person at a time could use it. There were 2 treadmills in the exercise room but they were both broken. We were told they had been broken for several weeks and that the hotel was having problems getting them fixed. There was one recumbent bike and a Peleton bike and one elliptical machine. There was only 1 weight bench. If you had more than 2 people at a time then the room was very crowded. Also they failed to inform us that they do not provide daily room cleaning unless you asked. I don”t need the beds changed, but fresh towels and empty wastebaskets would be nice. Not what I was expecting from a Hyatt.

Superb