Comfort Inn Dickinson

Unfortunately, the pictures of the property that are advertised are very old. The rooms are very run down. I booked this hotel because we are traveling cross country with 3 kids and thought the “indoor waterpark” would be a great break the car. The pool was open but the other pool amenities were shut down and looks like they haven’t been in operation for quite some time. Room was super hot and small for a “family suite” walls were in rough shape and the bed frame had something spilled down it at the foot of the bed. Definitely not a $220 room.

The pool was awful, the first picture of the hotel is this fun pool for kids that is CLOSED and the big pool is not kid friendly at all! There was a weird smell throughout the entire hotel! Not impressed at all!

Our room stunk like pet odor or the room had been flooded at one time. It was so bad, we went and purchased room freshener spray to combat the smell. My husband had to fix the toilet to flush properly. Only received room cleaning service once during our 5 day stay and I had to request the service twice. This was not what I expected for a $792.76 stay, especially when one night was $199.20. I will never stay at a Comfort Inn again.

Pool and water park were closed and found out at check in. Was told it would be open second day and it was not. Sheets had stains and there were boogers wiped on the wall. Made the stay extremely terrible and very uncomfortable.

The slides were down, our room smelled liked animals(I did not book a pet friendly room, even though they tried to tell me I did), staff were rude! Very disappointing!

Rick was awesome. HOWEVER: There was no tea and no drinking water in the welcome area. There was no tea in the breakfast area. The breakfast was a hard stop at 9am ALL DAYS INCLUDING THE WEEKEND AND EVERYTHING was removed from the breakfast area by 9:08am. The food selection did not change at all from day to day. There was only a certain amount of muffins (which are advertised as pastries) and if you were not down there by about 6:30 there were rarely more than 3 (one variety) to choose from. The pool was much too cold to go into, the childrens' play section was closed off, and the hot tub was no longer on the property. The one working ice machine could not handle the morning rush and spent several hours empty. The workout room had one of three pieces of equipment working. There was NO WATER in the workout room and no towels either. Other than that, Rick was very polite and kind.

I chose this hotel because they had a pool. But it was out of order. I would have chosen another hotel had I known

1st room had a ceiling that had water damage and was not fixed and was brown colored and peeling and they switched us rooms and the 2nd room was a little better but has dirty walls and what looked like mold by the curtains. Very out dated and will never make the mistake of staying there.

Room had leftover garbage from previous guests that was not taken out, as well as ice bucket had melted ice in it. Toilet plugged and we had to plunge it ourselves due to no maintenance staff available on weekends. Unacceptable!! Children’s pool area closed for painting in the busiest season.

We walked in the hotel and it was so dirty and the gentlemen at the front desk was on the phone yelling at someone. Broken lights, broken windows. We ended up walking out and got another hotel

Arrived at 2:45 and was told couldn't check in til 3pm. Had to wait as did many other people. When went in to check in at 3, had a line of six different families checking in. Stood in line for 15 - 20 min.

The best help and part was when I was checking out and trying to get a ride to the airport

The best part of this hotel was the wonderful lady that checked us in, and the room was pretty clean. However, we chose this hotel for the indoor waterslide and kid area. This was "under renovation" and not in use. It looks like it hasn't been in use for quite a while, however, this was not stated at the time of booking the room and we were not given the option to cancel. Also, the spa was not in commission. It actually took a moment to locate the spa because they literally put boards over it, screwed it down, and put a table and chairs on top of it. A "spa" should not be listed as one of their amenities. Additionally, breakfast ended really early, the laundry room was out of order, and the vending machine didn't work, and didn't have any water in it. We will not go back. But, again, the check-in lady on 6/19 was wonderful!

Not good did not clean room.

Lengthy checkin process. When we got to our room the door was propped open and upon entry looked like it was quitting time for the maid service. All the coffee items were on the arm chair in the corner, garbage was not taken out and there was no showers curtain in the bathroom. The main reason we stayed was of the pool/ play land area. The play land area was closed for repair and it looked like it had been for some time. It would have been nice to know but no where on the website was it listed. Our keys would not work to get into the pool area. My bed sheet had holes in them. Breakfast was good but I would not recommend!

First time staying here, friendly front desk is my only positive for this location. Unfortunately our room had broken furniture, doors with holes in them, half the pool area was closed off, and no jacuzzi which would have been nice to relax in. We found it odd that the breakfast area had signs stating you aren’t allowed to bring food beyond the sitting area. We’re used to bringing food to our room at every other hotel we’ve stayed at.

Don't let the pictures fool you there is no spash area to play in and no slide. Just a pool nothing else. Rooms were dirty most every amenity was out of order.

Garbage bins were overflowing and the whole place was dirty. Staff was not very attentive or friendly.

When I called the hotel politely to ask about the unauthorized charge, the manager was incredibly rude and literally yelled at me over the phone. Completely unacceptable and unprofessional behavior toward a paying guest. Check your bank statements closely if you stay here. I have filed a formal complaint with Choice Hotels corporate. Avoid this location until they get better management