Heritage Hotel

Unclean room

Minalist, but perfect. Very clean. Had everything we needed. No extras, like individual coffee maker in each room. You had to get it downstairs, but the cups were decent size and they were not the really cheap ones. The coffee machine was hooked up to a water line so you show not run out of coffee and have to ask for more to be made. No hot or continental breakfast either. Something we rarely use when we get a hotel.

The door to our room was very difficult to close. The comforter was filthy and stained with urine. There was never anyone at the desk when you needed them. The pool area was a pigsty. Towels were thrown in the pool or on the floor, as were dirty socks.

There was no breakfast. The coffee/ tea machine was not working.

Hair dryer doesn’t work, no coffee maker, coffee machine in lobby did not work, surprise at check about charging sales tax and resort fees, it was not stated in booking, there was no person at the desk, kiosk did not work

Attention to dirt along the baseboards in bathroom lacking. Killed two bugs. Stopper in sink was gone. No waste basket in bathroom. Appreciated plugins for devices.

Was clean and accessible.

Clean and quiet room. Very...

We had so much fun in the pool; glad it was open later than other pools since we arrived later at night.

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Good room, wonderful bed, great value, very hot July travel temperatures!

Pros: the hotel is clearly recently remodeled and looks great, rooms were relatively clean, sheets and blankets comfortable, shower hot and good water pressure great... Modern smart TV, fast wifi, USB charging ports in the rooms, larger than normal fridge, very clean and updated pool and hot tub, easy and quick check-out, not real noisy Cons: mattresses were firm and felt old, hot tub wasn't very hot, no plain coffee creamer, AC was not very cold and turned off well before reaching the set temperature, black hairs on the bathroom floor, staff we interacted with were not particularly friendly Also, some sites and reviewers say that there is breakfast here, but others say there is not. As of Aug 9, 2026, there is no breakfast.

Overall, our experience was terrible from the staff to the room itself and finally to the upkeep of the property. No one greeted us - just AI checkin. Trash was all over the property. The room was "clean", but on deeper inspection, the bathroom smelled like damp, moldy laundry. The shower curtain had mold on it. The toilet lid was broken and the toilet bowl was stained. And under the bathroom sink were uncleaned water stains. Do not stay here. We will never stay at another property owned by this NuVision Management. We strongly sugesst that you do not as well.

There was no breakfast. It would have been nice to have, but they told me at the desk that they just had a coffee bar. The TV didn't work right, and the wi-fi was a bit spotty.

Clean room but no front desk person, no coffee machine in the room, no breakfast and no hand soap for the bathroom sink

The room was spacious and the king bed was very comfortable. It was a wonderful place for what we paid. Check-in and check-out is by kiosk. A real person showed up to help us check in, but nobody was available when we had a credit card issue while checking out. So the lack of staffing was a negative.

Exceptional

Didn't like that there was kiosk to check in and check out. No one was around. No breakfast onsite as listed. Air conditioning didn't work. Was extremely hot. Shouldn't have opened the hotel until the AC units were all replaced since they were sitting outside in boxes.

nice staff and perfect room

Go past. Do not stop.