Residence Inn Marriott Dover

Exceptional

We were forced to cancel our reservation because of a serious and completely unexpected medical emergency. This was not a change of plans or a matter of convenience. We contacted the hotel multiple times, explained the circumstances, and even provided medical records documenting the emergency. Expedia also contacted the hotel on our behalf and repeatedly requested an exception. Despite all of this, the hotel refused to provide a refund, future credit, partial accommodation, or any meaningful resolution whatsoever. I understand that our reservation was technically nonrefundable, but there is a difference between enforcing a policy and refusing to exercise any compassion or discretion in an extraordinary, documented situation. Even after receiving medical documentation, their answer was simply no. Hospitality is about more than collecting payment and pointing to a cancellation policy. How a hotel treats guests during genuinely difficult circumstances says far more about its customer service. After this experience, I would never stay here or give this hotel my business again, and I would strongly encourage others to consider this experience before giving this hotel their business.

We had a wonderful stay! The staff was courteous and welcoming, and the hotel was clean and comfortable. The hot tub was clean and a great way to relax. We actually stayed here 13 years ago when visiting Dover, and it was nice to return. We’ll definitely stay here again on our next visit!

the front desk staff were very helpful

Close to venue The Woodlands

Poor

Bad

Excellent stay enjoyed the breakfast and hotel room

Lots of space and the pool was a nice plus!

The suite was spacious, clean and had a kitchenette. The breakfast had a nice variety of food to pick from. The staff was friendly and addressed questions. The pool was nasty with what looked liked oils and film on the surface. I’ve stayed at many hotels in my life and never experienced that. The hot tub was not working. My family and I were not happy about that!

Superb

It was conveniently located. The price was very fair. The room was spacious and clean.

Staff amazing best ever and breakfast yum Room had a tile fall off by itself and bathtub dirty but i cleaned it

Everything about this place was phenomenal!! I will return

This was just about the BEST hotel we could have happened upon on our drive home from vacation. So so clean, quiet, pleasant staff and a very convenient location to anything you could possibly want to eat! Will absolutely stay again!

Clean, safe, well lit N/A - I was pleased with everything

I like everything- comfortable, nice staff. My 2nd or third year staying there. Family tried to say some other places cheaper- I say so I’m staying at Residence Inn- my Grandson vouches for the indoor pool N/A Love staying there

Very good

However, the property felt dated and in need of upgrades. Our room had a musty smell, peeling paint on the bathroom door, and the showerhead and faucet showed signs of mildew and calcification. We ended up using Febreze and wiping down high-touch areas with Lysol wipes to feel more comfortable. Overall, the staff and location were positives, but the hotel needs better maintenance, deeper cleaning, and a refresh to meet expected Residence Inn standards.

Exceptional