Woodspring Suites Downers Grove - Chicago

Great stay, clean hotel and room. Great for business travel - close to restaurants and 355/88!

GoldStar Trucking Inc. appreciates your services at the best!!!

It was a clean room and kitchen. Thank you guys.

Good

Very clean prooerty

As an extended stay type of property, well cleaned and staff very friendly.

Free parking

Faucets handles had water spots on them before I even used room. Called front desk to send someone to clean. No one ever came.

Waited on room wasn't ready on arrival waited over 2 hours before I could check in. Was told front desk would call when room was ready. After two hours I called, they stated "oh yeah" its ready. Poor communication and care for customers. No reason room should have taken over two hours to prepare.

Room wasn't ready on arrival. This hasn't been the 1st occurrence. Staff have poor communication between 1 another. Towels and rooms aren't always clean upon arrival when ask for housekeeping no appears.

Safe clean place to stay.

The room was clean, parking adequate and the kitchen OK, large fridge was best appliance. However, you have to take outn your own trash and the dumpster was far from my room. I took all the trash out on the last day and drove to the dumpster.

The staff makes it a great place to temporarily stay.

Really liked the hotel. The only flaw was if you were not in for the night by 10:30 p.m. you were locked out with no staff. I was given a sheet with numbers to call if I was locked out but forgot the sheet so I felt nervous about getting back from my activity in time. It felt like a curfew. The hotel is well located.

One bad note is that our top bed sheets smelled like urine. Luckily, we were transferred to another room anyway.

Location My room wasn't that clean, and the noise kept me from sleeping

Newer construction, modern new appliances (including an induction stove top!) and design, staff was friendly even when clearly busy. Slow internet access (there is an option to upgrade speed for an additional cost), lowish water pressure, room was clean but the floors were dirty, had to wait for the room to be ready when I arrived after 3pm. Also the tap water tasted a bit off, not enough to bother me, but it might be a problem for others.

I wont be back which is unfortunate because initially it was wonderful. I will be demanding a refund.

The hotel cancelled my reserwation at 7 pm, on the day of my arrival when I was 30 minutes away… They said they had an emergency/ I think got a water leak… I was travelling with a dog so finding a pet friendly facility at 8 pm on Friday was a challenge… I was supprised they did not not offer me a voucher with some compensation for a hardship ( like airlines for a cancelked flight?) / did not refer to another facility/ did not even send official apologies and cancelation note to my email… I ended up making phone calls from a gas station… I had to pay very stip price st another place, and I ended much farther away from my desired location… In the past- I had an experience with mixed up reservation at another hotel- and their front desk person, or conciege reffered me to another alternative facility, and I got compensated for the price differencr- things gappen- and they vere completely not preoared…