Hyatt Regency Lisle near Naperville

During our stay which was 8 days recently the elevators did not work. We stayed 5 nights, checked out for a few and came back for the last three. Had I known we would not have stayed. The cleaning crew was not eager to clean. Had to be asked even after telling the front desk we would like our room cleaned daily. Also, none of the three elevators work during our entire stay and we had to use the service elevator which was absolutely filthy. I had no choice since I prepaid via Expedia and had no recourse for cancelation. All in all not very happy and will find other suitable accommodations when my next trip sends me that way.

Basically I have never stayed in such bad condition Hyatt before. Three elevators, only one in service. I checked online reviews later, one person wrote 5 months ago about the two out of service elevators, what does that tell you? Abandoned? I wish I read reviews before I booked. I only stayed a couple hours and left for another choice. Couldn’t stay there.

Great last minute stay. I had traveled 2 days in a U-Haul across the country and was feeling defeated. Shasta at the front desk changed my whole day around with her kindness. She is a real gem! 💎

Good

It needs revamping.

Elevator was not working, had to use service elevator. Got charged for a breakfast I did not have. No microwave in room or hallway

Property is very dated.

No breakfast which was disappointing to me

The property was in a good location it just had a old mildewy smell to it. Staff was accommodating.

The GOOD: The staff was very friendly and eager to please despite being burdened by an older facility needing maintenance. The gym had working treadmills and a decent dumbell weight set. The lobby was pleasant and spacious. Our bedroom was quiet and dark for sleeping.

Location is nice. Convenient for our visit. Older facilities but at least kept pretty clean. Staff polite and helpful and friendly. they had their hands full. Traffic noise surprised us. We we could part of the freeway from our window but most of our view was the woods and neighborhood still was louder than expected. We were top floor. not sure who cleans the road along the lot in front of building but used to dump trash. Can’t really blame hotel but one of only places we could take a walk. 2 elevators were out. Had to use service elevator when the last one went out as well. Never was repaired during our stay. No working vent in bathroom would’ve liked some air flow.

3. Sometime no staff at the service desk

elevators didnt work would not recommend

Paid extra for panoramic room. It is not worth it. There is a heat register all along the windows, so we could not get the room temperature below 74° in the middle of August. Furniture is old & worn out. Two drawers would not close. Bed comfort was just okay, a little on the firm side. Bathroom is very small & outdated. There is no fan, so it makes it worse. Hairdryer hardly blew out any air, took 3x as long to dry hair. Two of three elevator was out of order. Breakfast is not included & consisted of sausage, powdered scrambled eggs, diced potatoes, pancakes, cereal, bagels, fruit & pastries. It was average. Only 1 person worked the front desk most of the time. Lobby area was nice & big, but again stained & outdated furniture. The whole place needs major improvement. Stayed 2 nights due to a wedding at the Morton Arboretum.

The whole ambiance was spectacular

Very poor

Great job

Exceptional

The property was nice and the room was too. However, the showerhead was covered in mold and the shower had other people’s hair and blood in the tub and on the walls.

Superb