InTown Suites Extended Stay Atlanta GA - Gwinnett Place

Clean rooms.

I like the fact that I'm on the 3rd floor and the size of the TV... Well the microwave doesn't work and only 1 burner on the stove top works...

Very good

Family friendly, 4 guest only 2 set of towels and when I asked Mia at the front desk said wait to the manager come back in 2 hours, came back she then said the manager want be in until Monday and still didn't receive to washcloths for my 2 kids. I just went and purchased some washcloths but everything else was great

Good

Very good

Good

Low water pressure

Nothing Everything they stole my money too

Everything they stole my money too

N/A N/A

They have a small kitchen w/ stove, table and full size refrigerator. Good location, decent size room, hot water and cable. The bad out ways the good in my opinion. First of all every hotel I been at every few days the housekeeper stops by and ask do you want your room clean? Not this hotel. They literally supply you with one tissue roll and one towel. The perform safety inspections every week which in my opinion is ridiculous. Its just a way for staff to keeps tabs on you and what's in your room. I stayed for about 1.5 month and as soon as I took my things out of storage, it was a problem. The housekeeper literally tried to do a safety inspection right after I came back from my storage unit. I was organizing and rearranging my things. I politely said ma'am its not a good time right now and the housekeeper ran back to the front office lied on me and said I trashed the room. The house keeper came back about an hour later with a final violation noticed. They stay complaining about NY room having a lot of things when its honestly not they business what's in here. I paid my rent on time everytime. The room stayed cleaned. I have a toddler and majority of the time she destroyed the room. Majority of the time I picked up after my child and it was a few days I didnt have the energy. They have mold in the hotel, huge spiders, water bugs ants and so much more they need to worry about and literally 4 days before my exit date they made me change rooms and really didn't want me to use the Charlie machine to help move my things. This hotel is a mess. I had the same right for an entire month and they switched it the last week I was leaving to an extra $50. Laundry mat destroyed some of my items. They are entirely to nosey here. For housekeeper to run back and complain about a room they're not even cleaning is ridiculous. I wouldn't recommend staying here. Not because of the property its staff. Staff is completely stressful.

Bed bugs in room. Checked out the same night I checked in. Full refund was given but it was total inconvenience for my son and I.

Nothing

Everything was great. Nothing

Exceptional

Passable

The staff were very friendly and amazing. I had an amazing stay while working closer to my job and waiting on my apartment to get ready

This place was so dingy. We booked a 2 bed and when we get out our room, it’s only 1 bed. We go back to reception and mention that we booked 2 beds. We are then told that 2 beds have not been available for months!! The room smelled. You only get 2 towels and 1 toilet paper. You are responsible for your garbage and only on Thursdays is there any cleaning. It was affordable and the staff was pretty friendly but the property itself….. unless it’s the only option, do not recommend.

The space is almost dormitory but I didn't mind that especially with a day care next door. I understand the precautions. I had a male maintenance member open my locked door during my stay. It startled me, but he was very apologetic and explained he thought the room wasn't occupied. I understand that mistakes happen but, this was a very uncomfortable situation. While he was there I told him how dirty and sticky the floor was in my unit. I could literally hear my shoes with each step. He assured me that someone would come and clean it the next day. That didn't happen so I decided to clean the floor myself. After cleaning the black residue off the floor with my own hands I decided to end my stay.