Home2 Suites by Hilton Durham Chapel Hill

So definitely will stay with you all again in my next visit!

We had the worst experience due to the check in clerk. She was rude, negative and completely unsympathetic when saying the hotel changed our room type due to overbooking. We went next door and won’t ever come back.

Breakfast, location and cleanliness was good. During our last night, our door keys would not work and staff came up to try and open the door with the master key and that did not work. They called Maintenance (9pm) and we were told they were a few hours away and may not get here and best for us to sleep the night in another room (without our stuff). We needed to get the phones and keys in the room so could drop our son for his 1st day of college. There was only one person working in the evening and when we asked to call a manager, again told the person was not available. We called the local Fire Dept and Police Station to see if they could help. A police office did call and was ready to help us escalate, however, the night employee then texted someone else who came and opened the door. We were told to keep the told slightly open so we would not get locked from the inside. We slept the evening with our room door slightly open and in the morning spoke to the morning employee who was more sympathetic and agreed with us that should not have happened. Never experienced this in any hotel before, so will not stay at a Home2Suites again.

Receptacles broken dirty walls hot elevators truck broken into with 4 other cars

Bathroom needed some extra cleaning and breakfast was average. But…great place and would stay again!

There were approximately 6 vehicles that had their windows broken including my vehicle. The hotel has no outside security cameras that we know of that could help the police. Customers safety and security should be number one priority

Great space for our family and loved the location, the breakfast was enough for us, the beds were comfy.

Room was not ready until 4. Warm in the hotel and had a usual smell on some floors.

We did enjoy the size of the bed, the pool, and my husband and son enjoyed the breakfast options.

Good stay

Bad

All good

Only bathroom need to be update. The bathroom was clean but has molded smell.

The only thing I did not like was my office chair in the room. It was broken and made it hard to work. The room walls were pretty thin so I could hear the kids upstairs jumping off furniture. Lastly my refrigerator was loud which made it hard to sleep sometimes.

The staff was so polite and helpful. When you walk in you can smell the animals they allow (yes we knew it was pet friendly but the others we have stayed in didn’t smell like there were animals). Our first room smell was not good at all. We ended up having to move rooms at 11:00 PM because the ceiling in the bathroom broke and was leaking. The staff was fabulous. The second room we moved too was much better with smell. The pool also closed at 8 which was unfair. The sign on the inside of the pool said 10 but they put a label sticker over the one on the door to say otherwise. For people visiting and maybe out exploring closing at 8 is early.

Good value

M

Very nice staff, clean updated facilities, free washer and dryers, variety breakfast options. Close to shopping options. This will certainly be on the top of my list for any future stays in the area.

Breakfast was weak. Limited options and average food.

Great Place to Stay for couple of days.